Area Manager – Retail

Service Solutions; Cape Town; On-site; ZAR 300 000 - 500 000; Full time

Job summary

A retail management company in Cape Town is seeking an experienced operations manager to oversee daily operations across multiple store locations. Responsibilities include driving sales performance, recruiting and developing store teams, and ensuring compliance with company policies. The ideal candidate will possess strong analytical skills and a proven track record in retail management.

Responsibilities

• Oversee daily operations across multiple store locations.
• Drive sales performance through effective merchandising.
• Recruit, onboard, and develop high-performing store teams.
• Conduct regular store visits for compliance and accuracy.
• Analyse sales data to improve productivity and revenue.
• Plan and manage budgets and P&L accountability.
• Strengthen customer service strategies for better retention.
• Lead execution of new store openings and expansions.
• Ensure adherence to company policies and safety requirements.
• Build relationships with internal stakeholders.
• Develop continuous improvement initiatives for performance.
• Resolve operational issues and support store leadership.
• Report on operational performance and risks.

Job description

Responsibilities

• Oversee daily operations across multiple store locations to ensure consistent brand standards and customer experience
• Drive sales performance through effective merchandising, promotional planning, and KPI management
• Recruit, onboard, and develop high-performing store teams through coaching, training, and performance evaluations
• Conduct regular store visits to review compliance, operational excellence, and inventory accuracy
• Analyse sales data to identify trends, improve productivity, and implement action plans to maximise revenue
• Plan and manage budgets, P&L accountability, and cost control initiatives across the region
• Strengthen customer service strategies to enhance retention and satisfaction ratings
• Lead execution of new store openings, store expansions, and visual merchandising standards
• Ensure adherence to company policies, health & safety requirements, and loss prevention measures
• Build strong relationships with internal stakeholders, buyers, planners, and suppliers to align business goals
• Develop and roll out continuous improvement initiatives to elevate performance across all stores
• Resolve operational issues quickly, providing guidance and support to store leadership
• Report on operational performance, risks, and opportunities to senior leadership