Area Manager

Empact Group; KwaZulu-Natal; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading service provider in KwaZulu-Natal seeks a professional to manage staff in integrated services. Responsibilities include operational support, client service oversight, and budget management. Candidates should have 3-5 years of relevant experience, particularly in cleaning and retail, with strong customer service and management skills. A valid driver's license and proficiency in MS Office are required. This role is crucial for maintaining high service standards and client relations.

Qualifications

• 3-5 years experience in cleaning and Retail Industry.
• Experience in healthcare is advantageous.
• People management and project management experience.

Responsibilities

• Manage operational costs and support.
• Oversee client services and training.
• Coordinate Soft Services and ensure service standards.

Skills

Customer service skills

Management skills

Attention to detail

Communication skills

Leadership skills

Tools

MS Office (Excel, Word)

Job description

The Main Purpose of the job

The successful applicant will be responsible for managing all subordinate staff in integrated services in accordance with sector strategy, contract specifications and statutory regulations. This will include managing operational costs, providing operational support, oversee client services, training, audits, and industrial relations related issues in the designated areas.

Education and Experience

• 3-5 Years’ experience in cleaning and Retail Industry
• Experience in healthcare will be advantageous
• Experience in highly commercial and sensitive markets is compulsory.
• People management experience
• Project Management experience in cleaning would be an advantage
• Computer literate
• Valid driver's license

Knowledge, Skills and Competencies

• Knowledge of the relevant cleaning sector
• Knowledge of South African and industry-specific laws
• Knowledge of MS Office; specifically Excel and Word
• Knowledge of HSE
• Proactive approach and attention to detail
• Professional
• Customer service skills
• Management skills
• Communication skills
• Ability to manage and ensure cost remain within the budget and promote costs saving where achievable
• Ability to draft, extract and analyze reports
• Excellent interpersonal and leadership skills
• Sound administration skills
• Ability to adapt to a changing environment and prioritise effectively
• Ability to work flexible hours when required

Key areas of responsibility

Operational coordination of Soft Services; ensuring that the standard of service received from external contractors is aligned with Client’s and business’ requirements

Efficient SLA management and proactively engage with clients to build long-term, profitable relationships

Effective and efficient people management ensuring a high performing team

Manage environmental safety in line with the client and business strategy