Area Manager

Empact Group; Durban; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading facilities service provider in Durban is seeking a Mid-Senior level Manager for full-time employment in Sales and Business Development. The successful candidate will oversee operational costs, manage teams, and ensure compliance with statutory regulations. Candidates should have 3-5 years of experience in the cleaning and retail industry, with strong people management and customer service skills. This role offers an opportunity to develop long-term client relationships while ensuring service excellence.

Qualifications

• Experience in managing operational costs and providing support.
• Ability to draft, extract, and analyze reports.
• Knowledge of relevant industry-specific laws.

Responsibilities

• Manage operational coordination of Soft Services.
• Engage proactively with clients to build relationships.
• Ensure a high performing team through effective management.

Skills

People management

Customer service

Management skills

Communication skills

Financial analysis

Proactive approach

Education

3-5 Years’ experience in cleaning and Retail Industry

Experience in healthcare

Project Management experience

Valid driver's license

Tools

MS Office (Excel, Word)

Job description

The Main Purpose of the job

The successful applicant will be responsible for managing all subordinate staff in integrated services in accordance with sector strategy, contract specifications and statutory regulations. This will include managing operational costs, providing operational support, overseeing client services, training, audits, and industrial relations related issues in the designated areas.

Education And Experience

• 3-5 Years’ experience in cleaning and Retail Industry
• Experience in healthcare will be advantageous
• Experience in highly commercial and sensitive markets is compulsory.
• People management experience
• Project Management experience in cleaning would be an advantage
• Computer literate
• Valid driver’s license

Knowledge, Skills And Competencies

• Knowledge of the relevant cleaning sector
• Knowledge of South African and industry-specific laws
• Knowledge of MS Office; specifically Excel and Word
• Knowledge of HSE
• Proactive approach and attention to detail
• Professional
• Customer service skills
• Management skills
• Communication skills
• Ability to manage and ensure cost remain within the budget and promote cost saving where achievable
• Ability to draft, extract and analyze reports
• Excellent interpersonal and leadership skills
• Sound administration skills
• Ability to adapt to a changing environment and prioritise effectively
• Ability to work flexible hours when required

Key areas of responsibility

• Operational coordination of Soft Services; ensuring that the standard of service received from external contractors is aligned with Client’s and business’ requirements
• Efficient SLA management and proactively engage with clients to build long-term, profitable relationships
• Effective and efficient people management ensuring a high performing team
• Manage environmental safety in line with the client and business strategy

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Sales and Business Development

Industries: Facilities Services

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Durban, KwaZulu-Natal, South Africa