Arabic-Speaking Customer Experience Exec, Cape Town

Traveltechessentialist; Cape Town; On-site; ZAR 250 000 - 350 000; Full time

Job summary

A fast-growing customer experience company in Cape Town is looking for a Customer Experience Executive who speaks Arabic. The ideal candidate will have a passion for excellent customer service, experience in customer-focused roles, and the ability to manage customer complaints effectively. This full-time role offers the chance to be part of a supportive and ambitious team, working towards providing exceptional customer experiences.

Qualifications

• Experience in customer focused positions.
• Fluent in English and Arabic.
• Ability to balance human and commercial considerations.
• Well organised with experience using CRM systems.

Responsibilities

• Monitor customer enquiries and respond appropriately.
• Approve valid refund applications.
• Handle customer complaints and issues.
• Liaise with internal departments for customer enquiries.

Skills

Customer service focus

Fluency in Arabic and English

Excellent communication skills

Attention to detail

Proactive approach

Tools

CRM systems

Job description

A fast-growing customer experience company in Cape Town is looking for a Customer Experience Executive who speaks Arabic. The ideal candidate will have a passion for excellent customer service, experience in customer-focused roles, and the ability to manage customer complaints effectively. This full-time role offers the chance to be part of a supportive and ambitious team, working towards providing exceptional customer experiences.