Appointment Setter - 1003 - Durban, South Africa

Bionic Talent; Remote; ZAR 50 000 - 200 000; Full time

Job summary

A digital marketing agency is seeking an Appointment Setter to join their remote sales team. The ideal candidate will have over 2 years of experience in appointment setting or lead generation and be proficient in cold calling. Responsibilities include contacting leads to set appointments, qualifying prospects, and managing interactions in the CRM. This role requires strong communication skills in English and a results-driven attitude. The position offers a salary between $800 - $1400 monthly, working hours from 9 am to 6 pm EST.

Qualifications

• Minimum 2+ years of experience in appointment setting, cold calling, or lead generation.
• Proven track record of exceeding appointment-setting targets.
• Prior experience in a digital marketing agency is required.

Responsibilities

• Make outbound calls to introduce the agency’s services and set sales appointments.
• Qualify leads to assess fit for the agency’s services.
• Maintain accurate records of all interactions in the CRM system.

Skills

Appointment setting

Cold calling

Lead generation

CRM management

Verbal communication

Written communication

Job description

About the client

Our client is a results-driven digital marketing agency that helps businesses grow through comprehensive digital solutions. They specialize in transforming websites into high-performing, lead-generating assets while building strong brand awareness through SEO, social media marketing, and paid advertising campaigns.

About the role

We are seeking a motivated and results-oriented Appointment Setter to join our client’s sales team. In this role, you will be responsible for engaging with cold and warm leads, qualifying prospects, and booking high-quality appointments for the Sales Team.

This position plays a critical role in maintaining a healthy sales pipeline and driving consistent lead flow. The ideal candidate is confident on the phone, highly organized, fluent in English, and has prior experience working with a digital marketing agency.

What you’ll be doing

• Make outbound calls to cold and warm leads to introduce the agency’s services and set sales appointments
• Follow up with prospects via phone, email, and SMS to nurture leads through the sales funnel
• Qualify leads by asking strategic questions to assess fit for the agency’s services
• Maintain accurate and detailed records of all interactions in the CRM system
• Track and report key performance metrics, including call volume, appointments booked, and conversion rates
• Schedule appointments for Sales Representatives, ensuring all relevant lead information is shared
• Confirm and send reminders for scheduled appointments to reduce no-shows
• Proactively conduct outreach and creatively fill the sales calendar, even during slower periods

Who are we looking for?

• Minimum 2+ years of experience in appointment setting, cold calling, or lead generation
• Proven track record of meeting or exceeding appointment-setting targets
• Prior experience working in a digital marketing agency (required)
• Basic understanding of SEO and digital marketing services
• Strong verbal and written English communication skills
• Experience using CRM systems to manage leads and follow-ups
• Ability to handle high-volume outreach while maintaining attention to detail
• Self-motivated, organized, and results-driven mindset

Position

Appointment Setter

Remote Status

Fully Remote

Preferred Location

Global

Working Hours

9 am - 6 pm EST

Holidays

US Federal Holidays

Salary

800 USD - 1400 USD per month

Internal Job ID

1003