Appointment Setter

No Joke Marketing; Cape Town; Remote; ZAR 50 000 - 200 000; Full time

Job summary

A digital marketing agency is seeking an Appointment Setter to be the initial contact for potential clients, ensuring high-quality client interactions and follow-ups. This fully remote role offers opportunities to enhance client satisfaction and generate leads for the sales team. Candidates should have strong communication skills and a high school diploma, with preference for further education. Join us and contribute to a thriving team!

Benefits

Half-day Fridays in June

20 days of paid time off in the first year

Flexibility of a fully remote position

Qualifications

• A high school diploma is required; a bachelor's degree in business administration or a related field is preferred.
• Proficiency in English is required.

Responsibilities

• Serve as the first contact point for potential clients, effectively engaging them.
• Maintain detailed records of interactions and ensure timely follow-ups.
• Provide at least three qualified leads to the sales team per week.

Skills

Outstanding Communication Skills

Problem-Solving

Teamwork

Flexibility

Integrity

Education

High school diploma

Bachelor's degree in business administration or related field

Tools

CRM Software

Data Entry

Job description

Salary Range:

R15,000 - R18,000

About Us:

Join No Joke Marketing, a leading digital marketing agency dedicated to excellence and employee well-being. We offer half-day Fridays every June, 20 days of paid time off in your first year, and the flexibility of a fully remote position. If you're passionate about driving client success and excelling in a fast-paced, dynamic environment, we want to connect with you!

Position’s Goal:

The Appointment Setter is responsible for being the first point of contact for potential clients, engaging them effectively, understanding their marketing needs, and setting the stage for further interactions with the sales team. The goal is to enhance client satisfaction and optimize sales by ensuring potential clients receive exceptional preliminary customer service and are efficiently scheduled for follow-up interactions.

Key Functions and Responsibilities:

General:

• Serve as the first contact point for potential clients, effectively engaging them in conversation to understand their marketing needs.
• Focus on building and nurturing strong relationships from the initial contact, ensuring a smooth transition to the sales team for deeper engagement.

Daily:

• Maintain detailed records of interactions, calls, and appointments scheduled with potential clients.
• Ensure timely follow-ups and efficient scheduling to maximize opportunities for the sales team.

Weekly:

• Analyze interaction data to improve future engagements and report significant insights to the Customer Experience Manager.
• Provide at least three qualified leads to the sales team per week.

Monthly:

• Review monthly performance metrics with the Customer Experience Manager to assess and strategize on improving engagement techniques and client conversion rates.

Quarterly:

• Participate in training sessions to enhance communication and engagement skills.
• Review and update engagement scripts and approaches to align with current market trends and client expectations.

Biggest Challenges for This Position:

• Maintaining consistent, high-quality client interaction in a high-volume environment.
• Efficiently managing and organizing detailed records of numerous client interactions.

Strategic Internal Relations:

• Customer Experience Manager: Updates, feedback, and strategic alignment (Weekly)
• Sales Team: Transition of leads, feedback on client needs (As needed)

Strategic External Relations:

• Potential Clients: Initial engagement and relationship building (Daily)
• Industry Partners: Coordination on client engagement strategies (Quarterly)

Soft Skills:

• Teamwork
• Flexibility
• Integrity
• Problem-Solving
• Outstanding Communication Skills

Hard Skills:

• CRM Software: Advanced
• Data Entry: Intermediate
• Customer Relationship Management: Advanced

Education & Areas of Expertise:

• Formal Education: A high school diploma is required; a bachelor’s degree in business administration or a related field is preferred.
• Languages: Proficiency in English

Tech Requirements:

• PC Specifications: Processor: Intel® Core™ i7 or greater, Memory: 16GB RAM or greater
• Internet Connection: Stable broadband connection with at least 20 Mbps upload and download speeds
• Other: High-quality noise-canceling headset, HD web camera

Ready to Apply?

Elevate your career with No Joke Marketing. If you are ready to be part of a team where your contributions make a difference, apply now to become our new Appointment Setter.