Applications Support Engineer .Net

Tando Business Solutions; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading network monitoring solutions provider seeks a Junior Support Engineer for system support and customer service. Candidates should have strong Linux skills, 2+ years in IT support, and the ability to resolve queries through Freshdesk. The role involves monitoring systems and collaborating with teams to enhance processes. Competitive salary offered in Cape Town.

Benefits

Structured career development

Ongoing learning opportunities

Qualifications

• 2+ years experience in IT support or NOC environment.
• Solid Linux/Unix CLI and troubleshooting skills.
• Customer-focused, self-driven, and proactive communicator.

Responsibilities

• Resolve technical issues and customer queries through Freshdesk.
• Monitor systems, review logs, and perform OS updates.
• Collaborate with clients and teammates to improve processes.

Skills

Linux skills

TCP/IP knowledge

Troubleshooting

Communication

Education

Matric + IT Diploma/Degree in Computer Science

Tools

Freshdesk

Monitoring tools (Nagios, Zabbix, Prometheus)

Job description

Junior Support Engineer – Applications Support

Join a dynamic team at a leading network monitoring solutions provider, where innovation meets reliability. We’re looking for a Junior Support Engineer with a passion for problem‑solving, strong Linux skills, and a drive to deliver exceptional customer support.

• Resolve technical issues and customer queries through Freshdesk within SLA targets
• Monitor systems, review logs and cron jobs, and perform OS or tool updates
• Apply patches, upgrades, and ensure the health of our infrastructure
• Collaborate with clients and teammates to share knowledge and improve processes
• Participate in the after‑hours support rotation

What You Bring:

• 2+ years experience in IT support or NOC environment (ISP/telco advantageous)
• Solid Linux/Unix CLI and troubleshooting skills
• Familiar with monitoring tools (Nagios, Zabbix, Prometheus)
• Understanding of TCP/IP, SNMP, and networking fundamentals
• Customer‑focused, self‑driven, and proactive communicator

Qualifications:

• Matric + IT Diploma/Degree in Computer Science or related field
• CompTIA Network+, CCNA, or similar certifications a plus

If you thrive in a technical, fast‑paced environment and love keeping systems running smoothly this role could be for you!

Junior Support Engineer – Core Responsibilities

Purpose of the role:

The Junior Support Engineer provides first‑level technical support, assists with system setup and user account management, and gains hands‑on experience with IT support tools and processes. This role is designed to develop foundational technical skills while supporting the IT team in daily operations.

Key Responsibilities:

• Provide first‑level support for basic hardware, software, and system issues.
• Assist with system setup, configuration, and user account management.
• Document system configurations, troubleshooting steps, and standard procedures.
• Support the IT team in maintaining system performance and reliability.
• Gain practical experience with IT support tools, processes, and best practices.
• Escalate unresolved issues to higher‑level support or senior engineers.
• Maintain awareness of emerging technologies relevant to the role.

Minimum Requirements:

• NQF Level 4 qualification or a Degree in Information Communication Technology (ICT) or related field, including Information Systems.
• Relevant certifications such as Microsoft, Oracle, or AWS are desirable.
• Minimum of 2 years’ experience in a Support Engineer or similar technical support role.

Mid‑Level Support Engineer – Core Responsibilities

Purpose of the Role:

The Mid‑Level Support Engineer is responsible for providing technical support, troubleshooting, and maintenance for client and internal systems. This role ensures moderate‑level issues are resolved efficiently, assists with system installations and updates, and contributes to overall IT operations.

Key Responsibilities:

• Troubleshoot and resolve moderate hardware, software, and network issues.
• Install, configure, and maintain hardware and software components.
• Monitor system performance, ensuring backups and system integrity are maintained.
• Assist in patch management, system updates, and routine maintenance tasks.
• Document issues, resolutions, and standard operating procedures.
• Collaborate with senior engineers and IT teams to address complex problems.
• Maintain awareness of current technologies and best practices in IT support.

Minimum Requirements:

• NQF Level 6 qualification or a Degree in Information Communication Technology (ICT) or related field, including Information Systems.
• Relevant certifications such as Microsoft, Oracle, or AWS are highly desirable.
• Minimum of 3 years’ experience in a Support Engineer role, preferably in an enterprise or client‑facing environment.

Senior Support Engineer – Core Responsibilities

Purpose of the role:

The Senior Support Engineer is responsible for providing high‑level technical support, troubleshooting, and maintenance for client systems and applications. This role ensures timely resolution of issues, supports system installations and upgrades, and collaborates with internal teams to deliver robust IT solutions.

Key Responsibilities:

• Provide expert technical support and troubleshooting for clients across hardware, software, and network systems.
• Respond promptly to support tickets and client inquiries, ensuring SLA adherence.
• Diagnose, resolve, and document hardware and software issues.
• Assist with system and software installations, upgrades, and configurations.
• Collaborate with development, IT, and other technical teams to resolve complex issues.
• Maintain up‑to‑date knowledge of emerging technologies, industry best practices, and support methodologies.
• Escalate critical or unresolved issues to higher‑level support or management as needed.
• Create and maintain detailed documentation of recurring issues and solutions for knowledge management.

Minimum Qualifications:

• NQF Level 6 qualification or a Degree in Information Communication Technology (ICT) or related field, including Information Systems.
• Relevant certifications such as Microsoft, Oracle, or AWS are highly desirable.
• Minimum of 5 years’ experience in a Support Engineer role, preferably in a client‑facing or enterprise environment.

Junior Support Engineer – Remote & On‑site

What You Bring / Requirements:

• 2+ years' experience in IT Support
• Valid driver's licence and your own vehicle (non‑negotiable)
• Confident remote support skills on Windows 10/11
• Knowledge of Windows Server (2012 R2 2022), Active Directory, DNS, DHCP
• Familiarity with IP addressing, subnetting, basic routing
• Strong communication skills (written & verbal)
• Certifications: A+, N+ required
• Microsoft or Endpoint Security (advantageous)

What You'll Be Doing:

• Remote & Onsite Support – Provide high‑quality remote support for desktops (Windows 10/11) and perform occasional client visits for consulting and SLA service.
• System Maintenance – Assist in patching, version upgrades, and endpoint/server upkeep using enterprise‑grade monitoring and patch management tools.
• Collaboration & Communication – Liaise with peers and clients, ensuring smooth incident resolution and exceptional service delivery.
• After‑hours Coverage (Occasional) – Be part of the on‑call support team on a rotational basis (under supervision or shadowing).

Why This Role Stands Out:

• Structured career development: Ideal for IT professionals eager to progress into more senior infrastructure or consulting roles.
• Cutting‑edge exposure: Get hands‑on with diverse Wintel technologies across multiple client environments.
• Dynamic environment: Work remotely and on‑site with a range of businesses, supported by an experienced team.
• Ongoing learning: Gain experience in system maintenance, patching, and remote desktop/server troubleshooting all with regular training opportunities.

3rd Line Support Engineer (Remote)

We are looking for a highly skilled 3rd Line Support Engineer to act as a key escalation point for technical issues. You will play a crucial role in resolving complex IT challenges, supporting internal teams, and ensuring high‑quality service delivery to clients.

Key Responsibilities:

• Act as the 3rd line escalation point, ensuring prompt resolution of technical issues escalated by 2nd line support engineers and project/account managers.
• Diagnose and resolve software and cloud infrastructure challenges, including VPN, Microsoft 365, Azure, Acronis, Veeam, Windows Server, Hyper‑V, Defender for 365, and more.
• Identify and fix hardware and network issues, covering firewalls, routers, networking devices, and on‑premises servers.
• Oversee and manage website hosting services, providing escalation support for CMS and hosting‑related troubleshooting.
• Stay updated with current technologies and share insights with the team.

Technical Expertise Required:

• Microsoft Azure: configuration, management, and troubleshooting of virtual environments.
• Microsoft 365: tenant configuration, including Exchange Online and SharePoint Online.
• Virtualisation: strong knowledge of Microsoft Hyper‑V and virtualisation principles.
• Backup Solutions: experience with Acronis and Azure Backup.
• Firewalls: configuration and troubleshooting of hardware firewalls (WatchGuard, Unifi, SonicWall).
• Cyber Security: familiarity with Defender for 365, third‑party spam filtering products, and Cyber Essentials certification requirements.
• Antivirus Solutions: experience with ESET solutions is beneficial.
• Website Hosting Maintenance: DNS changes, website migration, and troubleshooting.
• IT Project Delivery: proven track record in managing and delivering IT projects across a broad scope.

Additional Requirements:

• Strong MSP background, with experience spanning from 1st to 3rd/4th line roles.
• Familiarity with RMM (Remote Monitoring & Management) and ticketing systems.
• Certifications: At least two professional certifications from Microsoft 365 or Azure Administrator/Intermediate series (e.g., MS‑102, AZ‑104).
• Home Office Setup: private, reliable, and uninterrupted workspace with fast and stable internet connectivity.

Personal Attributes:

• Customer‑focused and approachable – passionate about providing excellent support.
• Strong communicator – fluent in English, professional telephone manner.
• Reliable and team‑oriented – punctual, accountable, strong team player.
• Proactive and committed – always goes the extra mile to ensure tasks are completed efficiently and effectively.
• Career‑minded – looking for long‑term stability within a dynamic and growing company.

Remote Support Engineer – 2nd Line

Remote Support Engineer 2nd Line – Make Your Mark with a Fast‑Growing, People‑First Tech Business – Remote (Cape Town) | R40k – R60k Negotiable

About Our Client – Our client is a dynamic, fast‑growing technology services company with over two decades of experience delivering cutting‑edge IT solutions.

The Role: Provide high‑quality 2nd line remote support to a diverse international client base, ensuring incidents and service requests are resolved efficiently and customer satisfaction remains consistently high.

Key Responsibilities:

• Minimum 3 years proven 2nd line support experience in a busy IT environment.
• Deliver 2nd line remote support services for contracted and non‑contracted clients.
• Troubleshoot and resolve desktop, server, network, and Office 365 issues.
• Manage incidents and service requests through the ITSM system, ensuring SLA compliance.
• Escalate unresolved issues appropriately and follow through to resolution.
• Provide mentoring and escalation support for junior engineers.
• Recommend improvements, procedures, and adoption of new technologies.
• Create technical guides and documentation as part of continuous improvement.

About You:

• 3+ years experience in 2nd line IT support, ideally within an MSP environment.
• Strong technical knowledge of on‑premise infrastructure, servers, networking, and cloud (Office 365, Azure).
• Confident troubleshooting complex PC, server, and network issues.
• Relevant IT qualifications (Degree, Diploma, Microsoft or equivalent certifications).
• Strong communication and customer service skills with a professional, client‑focused approach.
• Highly organised, able to prioritise under pressure, and committed to meeting performance metrics.
• Analytical, detail‑oriented, and proactive in identifying and solving problems.
• Advantageous: SonicWall, ITIL Foundation, or additional Microsoft/Azure certifications.

Graduate Technical Support Specialist

Graduate Technical Support Specialist – Milnerton, Western Cape – R90,000 – R120,000 – Y OneNebula

Do you want to be part of a dynamic team constantly challenging the status quo and finding “smarter” ways of doing things? If you answered yes, keep reading.

Who Are We? 1Nebula is a next‑generation SaaS Technology Business focused on providing businesses with cloud & technology expense management services and tools to accelerate their cloud journey.

Job Opportunity at 1Nebula:

This is a fixed‑term contract role for 12 months based in Cape Town. The main purpose of this position is to provide effective service delivery to clients of Nebula.

What You will do within this role (Your key responsibilities):

• Service Delivery Administration
• Manage incidents and service requests by resolving, investigating and escalating to relevant stakeholders as required.
• Effect any change control activities which may be required.
• Ensure that all failures, as required by the client, are communicated to the IT management Forum.
• Provide input to Steercom, change control, project and any other operational meetings with the client.
• Compile and prepare various reports or inputs thereto, as required by the client.
• Attend to the programming of systems.
• Attend operational meetings for the purposes of providing technical or subject matter specific input.
• Manage the video and teleconference facilities and conduct testing on a regular basis to ensure that the technology/ equipment are functioning optimally.
• Advise the client on bandwidth requirements to support the desired telecommunications infrastructure and network.

Achieve all project timelines implemented by Nebula or the Client.

Knowledge Management

• Contribute to the group's telecoms knowledge.
• Participate in training/networking sessions and events for both the client and Nebula employees, where required.

Product Development

• Convert customer requirements into telecoms requirements, which could result in the new products.
• Provide input into feasibility studies pertaining to the developing of new products.

Design and Architecture

Provide input into the development and design of telecommunications systems and infrastructure.

Recommend areas in which the systems can be improved on site to secure costs savings for the client or additional value adds.

Vendor Interaction and Administration

• Liaise with providers with regards to the full spectrum of service delivery requests.
• Ensure that vendor meetings are scheduled on a weekly and monthly basis.
• Analyse stats supplied by vendors and recommend improvements on monthly basis.
• Provide regular reports pertaining to vendor deviations and variations.

Asset/Site Data Management

• Maintain an asset register.

More about You (Our requirements for the role):

• Relevant degree and an ICT certification in any of the telecommunications technologies.
• CISCO Certifications are essential.
• Proficient with MS Office Suite (Excel, Word and PowerPoint).
• Technical knowledge:
  • CCNA - Basic Cisco Networking (WAN & LAN)
  • CCNP
  • PABX's
  • Basic understanding of Cloud services

Enjoy 20 Leave days a year plus a “mulligan day” each quarter after meeting all your deliverables. That's 4 extra leave days annually.

Access to our Well‑being program and Employee support services – we believe in work/life balance being of utmost importance for you and your family so this perk is for them too.

• Grow your skills and learn something new with paid for Microsoft courses and certifications.

Take up a hobby and unlock a training allowance every 2 years to do something non‑work related.

Give back by participating in our Culture and Social Responsibility initiatives.

Junior Technician – Helpdesk

Job Summary – We are looking for a Junior Technician to join our helpdesk team, handling tier 1 technical support tickets and providing excellent customer service via phone and email.

Key Responsibilities

• Respond to tier 1 technical support tickets, diagnosing and resolving basic network and connectivity issues.
• Provide professional and timely customer support via phone calls and email.
• Configure and troubleshoot basic network equipment, including routers and switches.
• Document all customer interactions and technical resolutions in the ticketing system.
• Escalate complex issues to senior technicians while maintaining clear communication with customers.
• Assist in maintaining network documentation and updating knowledge base articles.
• Collaborate with team members to ensure a high level of customer satisfaction.

Qualifications

• 2-3 years of proven experience in a helpdesk or technical support environment.
• MikroTik Certified Network Associate (MTCNA) certification is preferred.
• Experience in Hikvision camera setup and installation is advantageous.
• Basic understanding of networking concepts (e.g., TCP/IP, DNS, DHCP).
• Familiarity with MikroTik RouterOS or similar network operating systems is a plus.
• Strong problem‑solving skills and the ability to work under pressure.
• Excellent communication skills, both verbal and written, with a customer‑focused attitude.
• Ability to work independently and as part of a team in a fast‑paced environment.

Education

• High school diploma or equivalent required.
• Associate's degree or technical certification in IT, networking, or a related field is a plus.

Preferred Skills

• Experience with ticketing systems (e.g., Zendesk, ServiceNow, Zoho Desk, Freshdesk).
• Basic knowledge of fibre optic networks or telecommunications systems.
• Ability to prioritise tasks and manage time effectively.
• Competitive salary and benefits package.
• Opportunities for professional growth and certification training.
• Supportive and collaborative team environment.

Job Type: Full‑time

Network Support Engineer – L1

Role Purpose – The Network Support Engineer L1 is a key member of the Westbase 247 NOC team, responsible for the initial handling and triage of customer and network‑related incidents.

Key Responsibilities

• Provide first‑line technical support to customers via phone, email, and internal platforms.
• Triage incoming incidents by gathering necessary technical details and classifying issues according to impact and urgency.
• Perform basic troubleshooting on network‑related faults and escalates unresolved or complex cases to Level 2 or Level 3 support as appropriate.
• Log faults with upstream service providers or external vendors as necessary.
• Ensure that all issues are accurately documented and tracked in the internal ticketing system.
• Maintain regular communication with customers, providing clear, concise, and professional updates on issue status.
• Reinforce service level agreements (SLAs) and manage customer expectations effectively.
• Support the wider operations team by acting as the first point of contact for basic technical and service‑related queries.

Collaboration and Escalation Support

• Work closely with Level 2 Engineers, Network Engineers, and Administration teams to escalates and resolve complex incidents.
• Participate in team discussions and troubleshooting sessions to further develop practical knowledge and skills.
• Assist in collecting relevant technical data (e.g., screenshots, logs, trace routes) to support escalated investigations.

Documentation and Knowledge Base Contribution

• Contribute to internal documentation by recording recurring issues, troubleshooting steps, and known workarounds.
• Update tickets with all relevant actions, timelines, and outcomes to ensure proper incident history.
• Support continuous improvement by flagging gaps or inconsistencies in processes or knowledge articles.

Role Requirements

• Minimum Certifications: CCNA, MTCNA, or JNCIA (or actively studying toward one of these).
• Experience: 1–3 years working within a WISP/FISP environment or Network Operations Centre.
• Fluent in English with excellent verbal communication and a professional phone manner.
• Calm, methodical, and process‑driven when operating under pressure.
• Ability to work independently while adhering to established procedures and escalation paths.
• Enthusiastic about learning new technologies and committed to self‑improvement beyond the formal work environment.