Applications Engineer

GMI Advisory; Pretoria; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A consultancy firm in Pretoria is looking for a Full Stack Application Support Specialist with significant experience in supporting Dynamics 365 CRM, SCM, and Finance applications. The ideal candidate will provide technical support, conduct user training, and possess strong programming skills in C, C++, and Python. A Bachelor's degree in IT is preferred. This role demands excellent problem-solving abilities and the ability to work independently.

Qualifications

• At least five years’ experience supporting users with Dynamics 365 CRM, SCM, and Finance applications.
• Proactive management of application user entitlement.
• Extensive software development experience using C, C++, and Python.

Responsibilities

• Provide technical support as 1st and 2nd line support for key applications.
• Respond to user queries and tickets in a timely manner.
• Train users on the effective use of applications.

Skills

Technical support

Problem-solving

C programming

C++ programming

Python programming

Dynamics 365 CRM

Azure

Linux Embedded tools

Education

BSc in IT / Computing or Diploma in related qualification

Tools

Visual Studio

ASP.NET

SQL Server

Microsoft Azure

Microsoft Web API

Job description

Responsibilities

• On-site support and training
• Previous experience within a full stack application support and maintenance
• At least five years’ experience supporting users with Dynamics 365 CRM, SCM and Finance applications
• Azure and ITIL certification will be advantageous
• Provide technical support as 1st and 2nd line support for key applications on a day-to-day basis
• Ability to monitor and review user transactions, changes and access logs
• Proactive management of application user entitlement
• Respond to user queries and tickets in a timely manner
• Engage client’s change control processes and procedures
• Update incidents through their lifecycle
• Provide inputs for SLA reports
• Train users on the effective use of applications
• Assist with testing of new functionalities
• Daily operational checks for system performance issues
• Develop and implement solutions for customers
• Provide technical support documentation
• Extensive software development experience using C, C++ and Python
• Experience with Unix / Linux Embedded tools and development environments
• Excellent problem-solving skills
• Quickly learn and understand code written by others
• Multitask, prioritize and follow through
• Self-starting and independent working with limited supervision

Nice to have / Qualifications

• Embedded RTOS (QNX, VxWorks, INTEGRITY, ThreadX, FreeRTOS, etc.)
• Experience with Embedded development tools (compiler, debugger, IDE, etc.)
• Experience with embedded safety and security platforms
• Experience with BSPs and device drivers for an embedded OS
• ASP.NET, IIS, Angular, SQL Server, Microsoft Azure, Microsoft Visual Studio, Microsoft Web API, Microsoft Dynamics 365 CRM
• Education: BSc in IT / Computing or Diploma or related qualification
• Skills Preferred: Microsoft Technical Skills, SharePoint Development, Dynamics 365 Customer Services / CRM, Power Apps, Web Applications Developer, DevOps Certified Engineer, Azure Synapse, Azure SQL / SSRS

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