Application Support Specialist (3 Years Fixed Term Contract) (Centurion)

Civil Aviation Authority; Gauteng; On-site; ZAR 300 000 - 400 000; Full time

Job summary

An aviation regulatory body in Gauteng is seeking an Application Support Specialist on a fixed-term contract. The role involves providing technical application support, managing software upgrades, and ensuring optimal system performance. Candidates should have at least 3 years of experience in IT support and hold a National Diploma in IT. The position offers the opportunity to work on diverse applications and improve business processes.

Qualifications

• Minimum of 3 years as an IT Technician or in Application Maintenance & Support.
• Experience in conducting system tests and monitoring software upgrades.

Responsibilities

• Provide technical support for applications used within the SACAA.
• Manage and monitor software upgrades, testing before production deployment.
• Conduct end-user training and respond to system issues.

Skills

Technical application support

Software testing

System configuration

Data flow development

Business process automation

Education

National Diploma in IT or relevant NQF Level 6 qualification

IT Degree and Java programming certificate

Job description

Job title: Application Support Specialist (3 Years Fixed Term Contract) (Centurion)

Job Location: Gauteng, Centurion

Deadline: November 07,

OVERALL PURPOSE OF THE JOB

To provide technical application support to all users within the SACAA and to various applications, enhancements of applications and analysis of application requirements and carry out system testing and upgrades.

SOFTWARE ANALYSES & TESTING

Investigate and analyse existing system and recommend improvements.

Ensure that software applications are tested.

Ensure that application is testing done prior moving to production.

Participate in business requirements gathering sessions.

SYSTEMS DEVELOPMENT & CONFIGURATION

Implement application improvements on existing systems within the organisation.

Conduct configuration of systems to ensure that the clients' needs are met.

Eradicate tedious workflows and duplication on existing applications or systems.

Develop data flows.

Participate in automation of business processes.

Develop business reports and templates.

SOFTWARE UPGRADES

Manage and monitor software upgrades.

Test and implement new software releases.

Conduct end user training as and when required.

SYSTEM ENHANCEMENTS

Enhance existing systems as per user requests.

Conduct system performance improvements.

SYSTEM MAINTENANCE AND SUPPORT

Provide efficient system maintenance and support.

Analyse and provide solutions for recurring production issues.

Respond to systems issues, end-user queries and maintenance requests within ICT service level agreement.

Extract data and reports as and when requested.

SYSTEMS INTEGRATION

Assist with Integration of various systems in the organisation.

Participate in system integration testing.

Minimum Qualification

National Diploma in IT or relevant NQF Level 6 qualification

Ideal Qualification

IT Degree and Java programming certificate

Experience

3 Years IT Technician or Application Maintenance & Support