Application Support Specialist (3 Years Fixed Term Contract)

Sacaa; Gauteng; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A government regulatory agency seeks a skilled individual to provide technical application support, manage software upgrades, and enhance existing systems. The role requires strong analytical abilities for system performance assessments and the knowledge of software development practices. Responsibilities include software testing, aiding in system integration, and providing end-user training when necessary. Based in Gauteng, South Africa, this position offers an opportunity to significantly improve system processes.

Qualifications

• Proven experience in providing application support.
• Strong analytical skills to assess system performance.
• Knowledge of software development and testing practices.

Responsibilities

• Provide technical application support to users.
• Manage software upgrades and conduct system testing.
• Enhance existing systems and participate in integration.

Skills

Technical application support

System analysis

Software testing

Data flow development

End-user training

System integration

Job description

OVERALL PURPOSE OF THE JOB

To provide technical application support to all users within the SACAA and to various applications, enhancements of applications and analysis of application requirements and carry out system testing and upgrades

SOFTWARE ANALYSES & TESTING

Investigate and analyse existing system and recommend improvements.

Ensure that software applications are tested.

Ensure that application is testing done prior moving to production.

Participate in business requirements gathering sessions.

SYSTEMS DEVELOPMENT & CONFIGURATION

Implement application improvements on existing systems within the organisation.

Conduct configuration of systems to ensure that the clients' needs are met.

Eradicate tedious workflows and duplication on existing applications or systems.

Develop data flows.

Participate in automation of business processes.

Develop business reports and templates.

SOFTWARE UPGRADES

Manage and monitor software upgrades.

Test and implement new software releases.

Conduct end user training as and when required.

SYSTEM ENHANCEMENTS

Enhance existing systems as per user requests.

Conduct system performance improvements.

SYSTEM MAINTENANCE AND SUPPORT

Provide efficient system maintenance and support.

Analyse and provide solutions for recurring production issues.

Respond to systems issues, end-user queries and maintenance requests within ICT service level agreement.

Extract data and reports as and when requested.

SYSTEMS INTEGRATION

Assist with Integration of various systems in the organisation.

Participate in system integration testing.