Application Support Specialist (3 Years Fixed Term Contract)

SACAA; Centurion; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A government agency in Centurion is seeking a skilled professional to provide technical application support and manage software upgrades. The role involves investigating existing systems, implementing improvements, and assisting with systems integration. Strong analytical and problem-solving skills are essential for maintenance and support of various applications. Join us to enhance our systems and processes in a dynamic environment.

Responsibilities

• Provide technical application support to users within the organization.
• Investigate and analyze existing systems for improvements.
• Implement application improvements on existing systems.
• Manage and monitor software upgrades.
• Provide efficient system maintenance and support.
• Assist with integration of various systems.

Job description

OVERALL PURPOSE OF THE JOB

To provide technical application support to all users within the SACAA and to various applications, enhancements ofapplications and analysis of application requirements and carry out system testing and upgrades

SOFTWARE ANALYSES & TESTING

• Investigate and analyse existing system and recommend improvements.
• Ensure that software applications are tested.
• Ensure that application is testing done prior moving to production.
• Participate in business requirements gathering sessions.

SYSTEMS DEVELOPMENT & CONFIGURATION

• Implement application improvements on existing systems within the organisation.
• Conduct configuration of systems to ensure that the clients’ needs are met.
• Eradicate tedious workflows and duplication on existing applications or systems.
• Develop data flows.
• Participate in automation of business processes.
• Develop business reports and templates.

SOFTWARE UPGRADES

• Manage and monitor software upgrades.
• Test and implement new software releases.
• Conduct end user training as and when required.

SYSTEM ENHANCEMENTS

• Enhance existing systems as per user requests.
• Conduct system performance improvements.

SYSTEM MAINTENANCE AND SUPPORT

• Provide efficient system maintenance and support.
• Analyse and provide solutions for recurring production issues.
• Respond to systems issues, end-user queries and maintenance requests within ICT service level agreement.
• Extract data and reports as and when requested.

SYSTEMS INTEGRATION

• Assist with Integration of various systems in the organisation.
• Participate in system integration testing.