Application Support Officer

FNB South Africa; Johannesburg; On-site; ZAR 480 000 - 600 000; Full time

Job summary

A leading South African financial institution is seeking an Application Support Officer in Johannesburg, Gauteng. This role involves delivering exceptional application support, optimizing processes, and enhancing customer satisfaction. The ideal candidate should have a diploma in IT and 3-4 years of application support experience. Join a dynamic team dedicated to seamless system performance and outstanding service.

Qualifications

• 3-4 years of experience in application support.
• Knowledge of ITIL certification is advantageous.

Responsibilities

• Provide first-time resolution for customer queries.
• Identify risks and propose process improvements.
• Collaborate across teams to enhance customer satisfaction.

Skills

Application support

Process improvement

Technical accuracy

Customer service

Education

Diploma in IT or related field

Tools

ITIL

Miles or similar Fleet Management Systems

Job description

Job title: Application Support Officer

Job Location: Gauteng, Johannesburg

Deadline: November 30, 2025

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Job Description

• To liaise between business and IT in terms of existing systems, and is the second level of support for problem resolution
• Are you passionate about delivering exceptional application support and driving process improvements?
• We’re looking for an Applications Support Officer to join our team and ensure seamless system performance, cost efficiency, and outstanding customer service.

What You’ll Do

• Provide first‑time resolution for customer queries and take ownership until closure.
• Ensure technical accuracy in product knowledge and advice.
• Identify and elevate risks and cost drivers; propose process improvements.
• Support technology adoption and optimise processes for better service delivery.
• Comply with governance and compliance standards and report on operational performance.
• Collaborate across teams to meet SLAs and enhance customer satisfaction.

What We’re Looking For

• Education: Diploma in IT or related field.
• Experience: 3–4 years in application support.

Knowledge

• ITIL (certification advantageous).
• Miles or similar Fleet Management Leasing (FML) systems.

End Date: November 13, 2025