Application Support Consultants

Rewardsco; Johannesburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading technology-driven company in Johannesburg is seeking an Application Support Consultant to provide technical support for their systems. This role involves maintaining IT operations, troubleshooting various issues, and ensuring high standards in service delivery. The ideal candidate should possess a Matric certificate and CompTIA A+ and N+, along with experience in desktop support. A comprehensive health and wellness package is offered, alongside a vibrant work environment.

Benefits

Free access to Kaelo Health Medical Insurance

Financial Wellness Support

Mental Health Counselling

On-site Pharmacy

Discounted grocery staples

Qualifications

• Matric is essential.
• CompTIA A+ and N+ are non-negotiable.
• Minimum of 1–3 years of experience in Desktop Support.

Responsibilities

• Maintain essential IT operations like desktops and software.
• Provide application support for internal sales platforms.
• Troubleshoot and resolve desktop and application issues.

Skills

Troubleshooting abilities

Basic SQL knowledge

Desktop Support experience

Education

Matric

CompTIA A+ and N+

IT Diploma/Degree

Job description

Join Rewardsco as an Application Support Consultant

Solve, Support, Succeed – Be the Backbone of Our IT Excellence

We're looking for Application Support Consultants to provide essential technical and application support to our Outbound, Inbound, and International Sales Divisions. Your goal is to maximise user productivity, ensure system stability, and deliver exceptional service across the business. You will be responsible for Tier 1 and Tier 2 support across desktops, applications, connectivity, and system integrations, while maintaining adherence to IT standards and best practices.

Key Responsibilities

• Maintain essential IT operations, including desktops, laptops, peripherals, software, Windows OS, email systems, authentication systems, and user profiles
• Provide application support for Rewardsco’s internal sales platforms, CRM systems, dialler-integrated tools, and web applications
• Attend to issues affecting productivity across the Outbound Sales Division and escalte where necessary
• Troubleshoot and resolve desktop, network, browser, and application issues ensuring minimal downtime
• Track, manage, and maintain hardware assets assigned to the IT Department
• Support software deployments, updates, and patches for Microsoft and third-party systems
• Ensure security standards are upheld on all user devices, including patching, compliance, and policy adherence
• Assist with documentation of procedures, troubleshooting steps, and user guides
• Co-ordinate small technical and application projects, including rollouts, migrations, and system enhancements
• Deliver the highest levels of customer service to all stakeholders

Qualifications

• Matric is essential
• CompTIA A+ and N+ (non-negotiable)
• Studying towards or completed IT Diploma/Degree
• Minimum of 1–3 years Desktop Support experience
• Basic SQL knowledge
• Strong troubleshooting abilities from OS to application layer
• Experience in high-volume environments (call centre advantageous)
• Clear criminal record

Benefits

• Comprehensive Health and Wellness: Free access to Kaelo Health Medical Insurance, Financial Wellness Support, Mental Health Counselling and on-site Pharmacy with an in-house Nurse
• Top-Tier Resources and Amenities: Work with world-class technology, enjoy three in-house restaurants and take advantage of discounted grocery staples

Why Join Us?

You’ll be part of a fast-paced, innovative environment where technology and people come together to drive performance. You’ll work with advanced systems, grow your technical skillset, and be part of a team that values collaboration, learning, and excellence.

If you’re passionate about technology, obsessed with great service, and thrive in a fast-paced environment, we'd love to hear from you.

Kindly note that this position is based in Johannesburg, Gauteng.

Click this link to apply via our Careers Portal: https://www.rewardscocareers.com/search-jobs/

By applying for this role you are accepting Rewardsco’s Terms and Conditions. View them at https://www.rewardscocareers.com/wp-content/uploads/2025/01/Rewardsco-Group-Privacy-Policy.pdf