Application Support Analyst (Hybrid)

EnableSA (Pty) Ltd; Gqeberha; Hybrid; ZAR 400 000 - 600 000; Full time

Job summary

A global technology-driven client in South Africa is seeking an Application Support Analyst to provide application support across various platforms and tools. The role requires a Bachelor's Degree in a relevant field and 3+ years of experience, preferably with Docebo LMS. You will perform user management and generate reports for process improvement in a hybrid work environment.

Qualifications

• 3+ years experience in Learning and Development, preferably with Docebo LMS Platform.
• Experience writing up documentation.
• Familiar with reading and debugging code.

Responsibilities

• Providing Application and System support.
• Performing User and Course Management across various platforms, systems and tools.
• Generating reports and analytics to identify areas for automation and improvement.
• Identifying processes and systems to be improved.

Skills

Troubleshooting ability

Proficient in HTML

Proficient in CSS

Scripting and debugging code

Familiar with ITIL practices

Education

Bachelor's Degree in HR, Education, Business Administration, Computer Science or related

Tools

Docebo LMS Platform

Office 365

Workday

HRIS

CRM Systems

Helpdesk ticketing application

Job description

We have an incredible opportunity to join our global, technology-driven client in Port Elizabeth. We are looking for an Application Support Analyst who will be providing application support across various platforms, tools and systems. This is a hybrid role.

Responsibilities

• Providing Application and System support.
• Performing User and Course Management across various platforms, systems and tools.
• Generating reports and analytics to identify areas for automation and improvement.
• Identifying processes and systems to be improved.

Requirements

• Bachelors Degree in HR, Education, Business Administration, Computer Science or related.
• 3+ years experience in Learning and Development (Preferred experience with Docebo LMS Platform).
• Proficient in HTML, CSS, scripting and debugging code.
• Familiar with ITIL practices and the Full Software Development Life Cycle.
• Troubleshooting ability.
• Experience with Office 365, Workday, HRIS, CRM Systems and Helpdesk ticketing application.
• Familiar with reading and debugging code.
• Experience writing up documentation.