Application Support Analyst

Mintek Pty Ltd.; Gauteng; On-site; ZAR 300 000 - 500 000; Full time

Job summary

A technology company in South Africa is seeking an Application Support Analyst to develop and support SharePoint systems. This role involves requirement analysis, system development, and providing technical support for end-users. Candidates should possess a Bachelor's degree in a relevant field and 2-5 years of experience, along with specialist knowledge of SharePoint Online and Microsoft Power Platform.

Qualifications

• 2 - 5 years minimum relevant experience required.
• Relevant system certification for SharePoint Online and Microsoft Power Platform preferred.
• Requires specialist knowledge of relevant software applications.

Responsibilities

• Gather and analyze business requirements through collaboration with stakeholders.
• Develop new or enhance existing processes, workflows, and forms.
• Provide first-level support for end-users experiencing issues.

Skills

System development

Technical support

Troubleshooting

Collaboration

Documentation

Education

Bachelor's degree in Computer Science or related field

Tools

SharePoint Online

Microsoft Power Platform

Nintex Workflow

Job description

Mintek has an exciting career opportunity for an Application Support Analyst.

The successful candidate will be responsible for system development, configuration, and support: SharePoint.

• (with Nintex Workflow and Nintex / InfoPath forms), SharePoint Online (with Microsoft Power Platform for workflow and forms).

Development Responsibilities

• Requirement Analysis : Gather and analyze business requirements through collaboration with stakeholders. Create functional specifications and documentation.
• System Development : Develop new, or enhance existing, processes, workflows, and forms.
• Testing and Quality Assurance : Develop unit tests, integration tests, and system tests to ensure the quality of developments. Conduct reviews and peer testing sessions to identify and fix issues.
• Documentation : Create and maintain technical documentation for system architecture, APIs, workflows, and user guides. Document process design with comments and maintain a version-controlled repository.
• Deployment : Prepare and execute deployment plans, including rollback strategies.
• Performance Optimization : Monitor system performance and identify bottlenecks. Optimize design and database queries for efficiency and scalability.

Support Responsibilities

• Technical Support : Provide first-level support for end-users experiencing issues with developed systems. Troubleshoot and resolve technical problems in a timely manner. Log, track, and manage incidents using ticketing systems. Prioritize incidents based on severity and impact on business operations.
• System Monitoring : Monitor application performance and availability using monitoring tools. Respond to alerts and notifications for system outages or performance degradation.
• Maintenance and Upgrades : Regularly update and patch software to maintain security and functionality. Implement system upgrades and enhancements based on user feedback and evolving requirement.
• User Training : Conduct training sessions for end-users to improve system understanding and efficiency. Create user manuals and training materials to facilitate knowledge transfer.
• Collaboration with IT Teams : Work closely with system administrators, network engineers, and ICT support teams. Participate in cross-functional meetings to discuss system improvements and user needs.
• Feedback Collection : Gather feedback from users to understand system limitations and areas for improvement. Analyze user behavior and system usage metrics to inform development.
• Incident Reporting and Analysis : Prepare incident reports and conduct root cause analysis for recurring issues. Develop solutions or workarounds to prevent future incidents.
• Compliance and Security : Ensure that developed systems adhere to security best practices and compliance standards. Collaborate with security teams to conduct vulnerability assessments.
• Change Management : Participate in change management processes to assess risks associated with system changes. Communicate changes and updates to relevant stakeholders.
• Research and Development : Stay updated on industry trends, emerging technologies, and best practices. Experiment with new tools and methodologies to enhance system performance and development processes.

Qualifications

• Bachelor's degree in software engineering, Computer Science, Information technology, Information Systems, Computer Engineering, Computer Studies or equivalent.
• 2 – 5 years minimum relevant experience.
• Training required: Relevant system certification, e.g. relevant to SharePoint Online and Microsoft Power Platform.
• Requires specialist knowledge of software applications relevant to their area of responsibility, e.g., SharePoint Online and Microsoft Power Platform.
• Understanding of Information Technology Service Management (ITSM).
• Understanding of Information Software Development Lifecycle.