Application Support

Quality Select Recruitment; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A reputable recruitment firm in South Africa is seeking a proactive Application Support Specialist to join their team. This full-time position focuses on providing essential support for Korridors applications, ensuring stability, investigating issues, and collaborating with various teams. Ideal for candidates with 3-5 years of application support experience and familiarity with fintech or logistics environments.

Qualifications

• 3-5 years of experience in Application Support or a similar technical role.
• Experience within fintech, logistics, or other high-volume transactional systems.
• Exposure to the ITIL framework.

Responsibilities

• Support Global and Regional Operations teams in diagnosing application-related incidents.
• Act as the first point of contact for application issues.
• Collaborate closely with Development, Infrastructure, and Product teams.

Skills

Problem-solving

Attention to detail

Technical troubleshooting

Customer service

SQL knowledge

Education

Matric (Grade 12)

Degree/Diploma in Computer Science or IT

Tools

Monitoring tools (Grafana, CloudWatch)

Job description

We are seeking a driven and proactive Application Support Specialist to join our dynamic team.

This fast‑paced role requires strong problem‑solving skills, attention to detail, and the ability to troubleshoot and resolve technical issues quickly.

The successful candidate will ensure seamless support for business operations and play a critical role in maintaining the reliability and performance of Korridors applications.

This is a 6‑month contract with possibility of going permanent.

Full‑time office based. The primary purpose of this role is to provide day‑to‑day support to Korridor on all applications currently in Production, as well as those newly deployed to Production.

The Application Support Specialist will be responsible for investigating and resolving issues when applications encounter problems, as well as performing updates and ensuring system stability.

Post‑production, the Application Support Team will be the sole custodians of these applications.

Key Responsibilities

• Support Global and Regional Operations teams in the identification, diagnosis, and resolution of application‑related incidents.
• Act as the first point of contact for application issues, ensuring timely response and resolution to minimize business disruption.
• Collaborate closely with Development, Infrastructure, and Product teams to escalates and resolve issues effectively.
• Maintain accurate documentation of incidents, resolutions, and changes applied.
• Continuously monitor application performance and proactively identify potential issues.

Qualifications

• Matric (Grade 12) required.
• Applicable degree / diploma in Computer Science, Information Technology, or equivalent (or currently studying toward one).
• 35 years of experience in Application Support or a similar technical role.
• Experience within fintech, logistics, or other high‑volume transactional systems.
• Familiarity with monitoring tools such as Grafana, CloudWatch, and Elmah.
• Strong knowledge of SQL and ability to read C# code.
• Exposure to the ITIL framework (Incident, Problem, and Change Management).
• Experience supporting both Microsoft Windows and Linux operating systems.
• Customer service / support experience in a similar technical environment.

Desirable

• Experience using call logging systems.
• Experience analyzing logs and working with CloudWatch.
• Additional applicable certifications will be advantageous.