Application Performance And Monitoring Specialist

Betsoftware; Durban; On-site; ZAR 500 000 - 800 000; Full time

Job summary

A software company in KwaZulu-Natal is seeking an Application Performance and Monitoring Specialist. The candidate will deploy agents, analyze application performance, and collaborate with cross-functional teams. Responsibilities also include developing customized monitoring tools, ensuring compliance with organizational standards, and utilizing AI-driven insights for proactive incident detection. Ideal candidates should possess a degree in Computer Science and at least 2 years of relevant experience.

Qualifications

• Experience in Application Performance Management (APM) or application monitoring.
• At least 2 years in IT roles like network administration or performance engineering.
• Understanding of ITSM frameworks, like ITIL.

Responsibilities

• Deploy and configure monitoring agents across applications and servers.
• Analyze application performance and system issues.
• Collaborate with teams for incident resolution and reporting.

Skills

Effective communication with non-technical stakeholders

Analytical and problem-solving skills

Team collaboration

Technical aptitude

Cybersecurity interest

Customer focus

Education

Degree or Diploma in Computer Science or related field

Tools

Dynatrace

Docker

Kubernetes

Job description

Job title: Application Performance and Monitoring Specialist

Job Location: KwaZulu-Natal, Durban

Deadline: January 30

Skill Set

• Ability to effectively communicate technical concepts to non-technical stakeholders.
• Capability to analyze complex technical issues and develop creative solutions.
• Experience working in a Team environment, collaborating with cross-functional Teams.
• Excellent analytical and problem-solving skills.

Responsibilities

Performance, Monitoring and Implementation

• Deploy and configure agents across applications, servers, and cloud environments.
• Understanding and utilizing alert monitoring tools such as SonarQube to mentor and guide product teams across BET.
• Set up monitoring dashboards, alerts, and reports.
• Develop and implement customised monitoring tools and scripts to meet specific business and client needs.
• Analyse application performance, infrastructure health, and network traffic.
• Identify and diagnose bottlenecks, slow transactions, and system failures.
• Conduct in depth investigations to diagnose and resolve technical problems.
• System capacity monitoring and planning, and management of the system availability.
• Provide recommendations to optimise application and system performance.
• Analyse complex system issues and troubleshoot problems using advanced diagnostic techniques.
• Implement synthetic monitoring for proactive issue detection.
• Leverage AI-driven insights to predict and prevent issues before they impact users.

Automation

• Automate monitoring and alerting using monitoring reporting tools AI capabilities.
• Integrate Dynatrace with DevOps tools (Jenkins, Kubernetes, Ansible, etc.).

Compliance and Best Practice

• Use logs, traces, and metrics to provide end-to-end observability.
• Monitor security vulnerabilities using Application Security.
• Ensure compliance with organisational and industry standards.
• Stay up to date with Governance and guidance best practices.
• Any ad hoc tasks.

Collaboration & Reporting

• Work with developers, operations, and security teams to resolve incidents.
• Generate reports and insights for management and stakeholders.
• Complete training and development to integrate effectively in all Teams.
• Collaborate with cross-functional teams to identify areas for improvement and optimise monitoring processes.
• Present findings and recommendations to Senior management and other Stakeholders.
• Present reports weekly, monthly, quarterly, bi-annual, and yearly.
• Present key findings, trend analysis, and cost analysis to strategize what's best for business.

Living our spirit

Technical Aptitude

• Comfortable with computer systems and eagerness to learn new technologies, ability to research and implement solutions.

Cybersecurity Interest

• Interest in cybersecurity, particularly improving security scores and staying up to date with security best practices.

Strong customer focus, problem-solving mindset, and the ability to work both independently and collaboratively.

• Curiosity and Resourcefulness: Ability to leverage LLMs (like ChatGPT) for research and troubleshooting.

Qualifications

• A completed or studying towards a degree or Diploma in Computer Science, Computer Engineering, Information Technology, Information Systems, or a related technical computer system discipline.
• A strong foundation in computer systems, software development, and IT principles.
• At least 2 years working experience in areas such as Application Performance Management (APM), application monitoring, infrastructure monitoring, network administration, system administration, performance engineering / testing, or Java / .NET Development / support / operations.
• Understanding of ITSM frameworks, such as ITIL.

(Optional)

• Familiarity with APM, infrastructure monitoring, and analytics tools in alignment with the selected tech stack, including but not limited to Dynatrace.
• Experience with Docker, Kubernetes, or other containerisation and orchestration tools.
• Understanding of software engineering, software development lifecycle (SDLC) and Object-Oriented Programming (OOP).
• Understanding of languages, such as C# as well as web programming languages such as JavaScript, other JavaScript frameworks.

(Advantageous)

• A good understanding of distributed applications, web, and enterprise applications and database technologies (MS SQL) (important).
• Previous consulting experience and / or project management experience.
• Rather use communication and stakeholder engagement and management across all product teams.
• Knowledge of cloud and infrastructure technologies such as AWS, Azure, GCP, Docker, Kubernetes, OpenShift, etc, is highly recommended however Virtual and orchestration knowledge and VMware is highly advantageous.

Apply Before 12/30/