LOCATION
Villas at Westridge - Lithia Springs , GA
WHAT WE OFFER
- Generous PTO program
- 13 paid holidays plus 3 floating holidays and paid volunteer day
- Comprehensive, affordable medical coverage as well as company-paid dental and vision coverage available to all full-time, regular associates
- k with exceptional employer match
- Associate Apartment Discount
- Educational Assistance Program (tuition and certifications)
- Company-paid employee assistance, mental health, and wellness programs
REQUIREMENTS
- 3 years maintenance experience (apartment maintenance experience preferred)
- 1-2 years maintenance supervisory experience
- Troubleshooting and problem-solving skills.
- Budget or basic business finance helpful.
- Refrigeration certification (type 2 or universal) or obtain in the first 90 days of employment.
- Valid driver's license (free from major moving violations) and dependable transportation.
PHYSICAL REQUIREMENTS
- Must be able to use various hand tools and test equipment.
- Must be able to bend, stoop, and kneel for extended periods of time.
- Must be able to push and pull up to pounds on wheels.
- Must be able to lift up to 50 pounds.
- Must be able to climb ladders of up to 40 feet in height.
- Must be able to use a hand-truck and / or operate company vehicles.
RESPONSIBILITIES
- Completes maintenance work orders for residents (service appliances, plumbing, HVAC systems, minor electrical, gate systems, pool operations, etc.).
- Responds and resolves emergency maintenance requests for after business hours calls. (Weeknights, weekends and holidays.)
- Prepares vacant apartments to make rent ready.
- Performs preventative maintenance work.
- Keeps the maintenance shop clean and organized; maintains adequate stock / inventory of parts for equipment, appliances, etc.
- Interacts directly with residents.
- Delegates service requests to Service Technician and Property Monitors.
- Maintains logbooks and databases; enters service requests and status updates into database.
- Plans daily activities (includes checking on work orders, prioritizing requests and completing administrative paperwork).
- Selects external contractors and monitors their work performance.
- Supports the General Manager in meeting budget responsibilities.
- Manages property inspections – life safety, pool, elevators, lighting etc.
- Follows and promotes company policies and procedures.
- Must make Customer Service a priority.
- If the does not have a housekeeper or property monitor light cleaning duties will be required, such as cleaning models, club house, leasing office, emptying trash, cleaning the grounds and amenity areas, etc.
- Maintain (clean, orderly, and working in conditions) all amenity areas (pools, compactors, weight rooms, parking decks, etc.)
- Helps support property rehabilitation (improvement) process.
- Completes all QA inspections on new construction properties. (Interior, exterior)
- Helps evaluate all Service Technician, and Property Monitors. (Quarterly and yearly).
CUSTOMER SERVICE RESPONSIBILITIES
- A complete clean and neat uniform must be worn when working on any PAC Property including nights and weekends, if applicable.
- Personal appearance must be clean and neat at all times, according to PAC policy.
- Communicate with residents and prospects in a manner consistent with PAC's standards.
- Read and / or listen to resident requests / complaints.
- Receive resident complaints in a calm, open and professional manner.
- Solve problems quickly, usually within 24 hours, or contact supervisor for immediate assistance.
- Deliver newsletters, correspondence, etc. to residents' apartment.
- Coordinate, set up, attend, and clean up after resident functions (food, tables, display areas, etc.) as requested by the General Manager.