Animal-Loving CX Team Lead: Elevate Service & Growth

Galaxy Outsourcing Limited; Mbombela; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading outsourcing company in Mbombela, South Africa, is seeking a Customer Experience (CX) Team Lead to enhance client support experiences. This role demands a results-driven leader with strong skills in developing high-performing teams and implementing customer service strategies. Key responsibilities include leading a team, overseeing daily operations, and driving initiatives to improve customer satisfaction. A passion for animals is a must, along with a commitment to operational excellence.

Qualifications

• Demonstrated ability to lead and develop high-performing teams.
• Experience in fostering a coaching culture and driving operational excellence.
• Strong commitment to delivering outstanding customer service.

Responsibilities

• Lead a dynamic team, fostering a culture of continuous improvement.
• Implement a coaching culture that supports professional growth.
• Oversee daily operations, ensuring efficiency and effectiveness.

Skills

Leadership

Coaching

Interpersonal Skills

Problem-solving

Collaboration

Job description

A leading outsourcing company in Mbombela, South Africa, is seeking a Customer Experience (CX) Team Lead to enhance client support experiences. This role demands a results-driven leader with strong skills in developing high-performing teams and implementing customer service strategies. Key responsibilities include leading a team, overseeing daily operations, and driving initiatives to improve customer satisfaction. A passion for animals is a must, along with a commitment to operational excellence.