Animal-Loving CX Team Lead: Elevate Service & Growth

Galaxy Outsourcing Limited; Gauteng; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading outsourcing company in South Africa is looking for a Customer Experience (CX) Team Lead. The role involves leading a dynamic team, ensuring operational efficiency, and fostering a culture of excellence in customer service. Candidates should demonstrate strong leadership, interpersonal skills, and a commitment to delivering outstanding customer experiences. Join a passionate team dedicated to continuous improvement and innovation.

Qualifications

• Demonstrated ability to lead and develop high-performing teams.
• Experience in fostering a coaching culture and driving operational excellence.
• Strong interpersonal skills and the ability to inspire team members.

Responsibilities

• Lead a dynamic team, fostering a culture of continuous improvement.
• Oversee daily operations to ensure efficiency in meeting SLAs.
• Drive initiatives that enhance productivity and customer satisfaction.

Skills

Leadership

Coaching

Interpersonal Skills

Problem-Solving

Collaboration

Job description

A leading outsourcing company in South Africa is looking for a Customer Experience (CX) Team Lead. The role involves leading a dynamic team, ensuring operational efficiency, and fostering a culture of excellence in customer service. Candidates should demonstrate strong leadership, interpersonal skills, and a commitment to delivering outstanding customer experiences. Join a passionate team dedicated to continuous improvement and innovation.