Analyst Team Lead

Visa Hunt; South Africa; On-site; ZAR 540,000 - 900,000; Full time

Benefits offered by this job

Generous annual leave

Market related remuneration

Sabbatical after 5 years

Personal development budget

Remote-first culture

Job summary

DataEQ is hiring a senior insights analyst to lead our analyst team and deliver advanced, ad hoc and strategic reports. You will work with account directors and clients to craft briefs, present findings, and guide methodological choices.

The role emphasizes strong analysis, collaboration, and leadership within a remote-first environment with Johannesburg/Cape Town roots. A bachelor’s degree in a relevant field and English fluency are essential.

Qualifications

• Bachelor’s degree in a relevant field (Social Sciences, Economics, Marketing or Arts).
• Excellent English skills, spoken and written.
• Excellent report-writing experience for corporations is an advantage.
• Strong understanding of social research methods (probability distributions, causation, variance, sampling).
• Ability to work under pressure to deadlines.
• Attention to detail and ability to identify and communicate trends.
• Interest in data visualization and storytelling.
• Experience managing people is advantageous.

Responsibilities

• Using DataEQ’s platform, analyse, segment, visualise and interpret social data for reports.
• Create compelling data stories and leverage core products for insights.
• Use AI responsibly to overcome bottlenecks and polish reports.
• Present findings to clients and senior stakeholders.
• Develop innovative reporting approaches and improve existing measures.
• Collaborate with internal stakeholders to drive wider business objectives.

Skills

Bachelor's degree in relevant field

Excellent English skills

Report writing for corporations

Social research methods

Ability to work under pressure

Data visualization and storytelling

Presenting to senior stakeholders

People management experience

Education

Bachelor's degree in Social Sciences, Economics, Marketing or Arts

Tools

PowerPoint

AI tools

Job description

ABOUT US

DataEQ uses social media and other customer feedback data to help our clients (large enterprise brands) generate better CX insights, manage risk, improve conduct reporting and optimise social customer service. Data is at the heart of what we deliver, so our work requires a strong understanding of qualitative and quantitative methodologies, as well as the ability to structure data in innovative ways to address clients’ business problems.

ABOUT THE JOB

The DataEQ Analyst Team is an exciting group of passionate and detail-oriented insights experts who believe in the value of social media as a source of actionable business insights. We are looking to hire a senior insights analyst to fulfil a team lead position. We require someone who is first and foremost a great analyst. Someone who can take on in-depth, ad hoc and advanced reports, who critically engages with the brief and the data, and is confident to ask questions and make suggestions. Beyond this, the person will form part of the management team who collaborate to drive processes, advance methodology and guide team advancement and morale. The individual needs to be a self-starter but also someone who works collaboratively.

The analyst will provide clients with insights to inform strategic and operational interventions for a range of business use cases, from customer experience to governance. Our clients are leaders in a range of diverse industries including, financial services, telecommunications, and retail.

Using DataEQ’s proprietary platform, the analyst will compile reports based on quantitative and qualitative analysis of social media data. Our analysts work closely with account directors and directly with clients, to develop research briefs and present their report findings. Internally, analysts consult with a methodological eye on a variety of business projects and client solutions.

Our analysts are talented connectors of quantitative and qualitative consumer, competitor and market data, and are skilled at contextualising and communicating insights, verbally and visually. Our environment is fast-paced and deadline-driven, so you'll also need to manage your time in a way that balances time for thinking, with time for execution, and be willing to learn a lot as you go.

WHAT YOU’LL BE DOING DAY-TO-DAY

• Using our proprietary software, you’ll analyse, segment, visualise and interpret social data into monthly, weekly, quarterly and annual reports, typically in PowerPoint format.
• Creating compelling data stories, leveraging our core products to deliver informative, actionable insights.
• Using AI in a responsible and supportive manner, to help overcome bottlenecks, extract accurate insights and ensure well-polished reports.
• Presenting report findings to clients
• Thinking about unique ways to report on our data
• Weighing in on methodological components of reports, offering insight into how to improve existing measures where necessary
• Partnering with internal DataEQ stakeholders to drive wider business objectives.

WHAT WE’RE LOOKING FOR

Required:

• A bachelor’s degree in a relevant field, including Social Sciences, Economics, Marketing or Arts
• Excellent English skills, both spoken and written
• Excellent verbal and written communication skills. Previous experience writing reports for corporations is an advantage
• Strong understanding of social research methods, including probability distributions, causation, variance, sampling, and social statistics
• A strong track record of working under pressure to deadlines
• Attention to detail and the ability to identify and communicate trends is a key competency for this role
• An understanding and interest in data visualisation and storytelling
• Curiosity and drive to understand and explain real-world phenomena and trends
• Previous experience in a corporate or related field is highly advantageous, but not required
• The ability to present to senior-level stakeholders
• Experience in managing people

WHY YOU’LL LOVE WORKING WITH US

If you join our team, DataEQ will support you at work and at play. We have a dynamic and inclusive company culture and we hire people who put the smarts and hearts into everything they do. We are a fully remote company where you will have the flexibility to manage your own time because we focus on outcomes over inputs. Whilst our team is located around the world, the bulk of our team are based in Johannesburg and Cape Town, South Africa. Should you be located in one of these cities and you crave interpersonal connection, we do offer various opportunities to interact in person.

For those based in Johannesburg and Cape Town, we host “Together Tuesdays” within local co-working hubs, fostering vital in-person engagement. Additionally, our monthly informal socials allow the team to pivot from operational duties to focus on building rapport through lighthearted conversation and shared banter. In addition to our flexible and remote working culture which we LOVE, we have many more reasons why you should join our team:

• Generous annual leave
• Market related remuneration packages (including generous commission structures for our client-facing team members)
• Regular company status meetings to ensure everyone is aligned and working towards the same purpose
• Sabbatical benefit after 5 years of continuous service
• Access to paid optional co-working space
• Meeting-free days
• A solid work from home setup, which includes a contribution towards your wifi expenses
• Optional Medical Aid
• Compulsory Pension and Group Life
• Personal development budget
• Regular team socials

This is a fully remote role open to candidates based in South Africa only. You’ll have the flexibility to work from wherever you are based in South Africa, while staying connected with the wider team through our remote-first way of working.