Analyst: IT Application Support

Telkom; Gauteng; On-site; ZAR 350 000 - 450 000; Full time

Job summary

A leading telecommunications company is seeking an Analyst in IT Application Support. The role involves providing technical advice and support for various applications, diagnosing problems, and ensuring system stability. Candidates should have a National Diploma and 3 years of relevant experience. This position requires strong analytical skills and effective communication, with responsibilities including monitoring applications and maintaining documentation. Candidates must be willing to work after-hours and shifts.

Qualifications

• 3 years of relevant experience in IT Application Support.
• NQF 6 qualification required.
• Willingness to work after hours, shifts, and be on stand-by.

Responsibilities

• Provide technical advice and support for system software.
• Ensure the stability of applications and monitor performance.
• Liaise with vendors and repair personnel for service requirements.

Skills

Database Scripting

OS Scripting

Analytical

Communicating

Organizing Techniques

Education

NQF 6: 3 year Diploma/ National Diploma

Tools

UNIX

Linux

Microsoft Servers

Oracle Application

MS Window Servers

Internet Information Services

Oracle

MSSQL Server

Job description

Job number: 10024708

Job title: Analyst: IT Application Support

Job grade: S6

Group/ BU: Generic

Division: Generic

Span of control: 0

Reports to: Management

REM Functional Area: IT

Core Description

Responsible for providing, technical advice and support for the installing, complex analysis, testing, tuning, optimising, diagnosing problems, repairing, upgrading and maintaining system software using a variety of functionalities and a range of associated products in order to support services for assigned applications. Responsible for and oversees day to day tracking and follow-up on issues of daily operations. Maintains liaison with vendors and repair personnel to obtain required service. Responsible for problem resolution and monitoring.

Job Responsibilities

OUTPUT 1

• Maintained Solutions
  • SUB-OUTPUTS
  • Receive faults/request
  • Analyse the fault/ request
  • Rectify or allocate fault/ request to applicable parties
  • Apply change control procedures
• RANGE
  • Types of solutions
  • Types of Maintenance
  • Functional Specifications
  • CMID's
  • RCAs

OUTPUT 2

• Implemented Solutions
  • SUB-OUTPUTS
  • Follow appropriate processes
  • Roll out solution
  • Perform trouble shooting
  • Monitor system to ensure stability
  • Implement interfaces
• RANGE
  • Types of implementation:
  • Implementation Plan
  • Installation Manual
  • System Administration Instructions
  • Operating Instructions
  • Disaster Recovery Plan
  • User Guide/ Manuals
  • Training Documentation/ Manuals
  • Roll-Out Plan
  • Progress Reports
  • Review Document/ Report

OUTPUT 3

• Provided Support
  • SUB-OUTPUTS
  • Receive/ analyse request
  • Determine nature of support/ project to be provided
  • Execute support/ project actions
  • Provide feedback
  • Update documentation
• RANGE
  • Meetings

OUTPUT 4

• Tested Solutions
  • SUB-OUTPUTS
  • Check that solutions conform to original specification
  • Test any errors identified
  • Arrange for customers for testing and approval
  • Assist with negotiation & compilation of Service Level Agreements
  • Obtain approval to continue
• RANGE
  • New solutions
  • Test Plan
  • Test Cases
  • Test Reports/ Results
  • Plan For User Testing
  • Acceptance Test Plan
  • SLA

OUTPUT 5

• Monitored Applications
  • SUB-OUTPUTS
  • Make sure application is monitored by the approved Telkom monitoring software
  • All possible variables is measured by the approved Telkom monitoring software
• RANGE
  • Documentation/ Manuals
  • Foglight

OUTPUT 6

• Maintained Documentation
  • SUB-OUTPUTS
  • Identify the need for a new document
  • Research information to satisfy the need
  • Create the document
  • Get approval for the document
  • File a signed or electronic copy of document
  • Revise the document as necessary
• RANGE
  • Types of feasibility studies:
  • Package Evaluation
  • Standard for Feasibility Study Report
  • Request for Information

Core Competencies

FUNCTIONAL KNOWLEDGE

Operating Systems (e.g. UNIX, Linux, Microsoft Servers); Computer Software (e.g. Oracle Application, MS Window Servers, Internet Information Services, etc.); Databases (e.g. Oracle, MSSQL Server, etc.); Databases (e.g. Oracle)

Functional Skills

Database Scripting; OS Scripting, Analytical; Communicating; Organizing Techniques

Certifications

Education

• NQF 6: 3 year Diploma/ National Diploma

Experience

• 3 Years relevant experience

Additional Information

Special Requirements:

• Must be prepared to work after hours, shifts and stand-by when required.

Special Requirements

Physical Requirements

Key Stakeholders