American Express Virtual Customer Care Professional – Hiring Now

Mashreq Bank; Gauteng; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading financial services company is seeking Virtual Customer Care Professionals for a remote role in South Africa. You will support valued card members with inquiries and transactions. The ideal candidate should have strong communication skills and a customer-first mindset. This opportunity comes with competitive salary, flexible schedules, and comprehensive benefits including health insurance and retirement plans.

Benefits

Competitive salary

Comprehensive health, dental, and vision insurance

Retirement savings plans

Paid training

Work-from-home flexibility

Employee recognition programs

Qualifications

• Prior customer service experience is preferred.
• Freshers with strong communication skills welcome to apply.

Responsibilities

• Provide high-quality customer support through phone, chat, or email.
• Handle billing inquiries and account issues.
• Deliver tailored solutions to foster customer loyalty.
• Meet performance targets such as call quality and resolution time.
• Escalate complex issues when necessary.

Skills

Strong communication skills (verbal and written)

Ability to multitask

Proficiency in basic computer operations

Strong problem-solving abilities

Self-motivated

Job description

Job Summary

American Express is seeking enthusiastic and service-oriented individuals to join our team as Virtual Customer Care Professionals.

This is a remote opportunity designed for candidates who excel in delivering outstanding customer experiences, resolving issues efficiently, and representing our brand with professionalism.

As a Virtual Customer Care Professional, you will be the first point of contact for our valued card members, assisting them with inquiries, transactions, and solutions that strengthen their relationship with American Express.

Key Responsibilities

• Provide high-quality customer support through phone, chat, or email.
• Handle billing inquiries, account issues, card benefits, and general service requests.
• Deliver tailored solutions that create value for customers and foster loyalty.
• Meet performance targets such as call quality, service level, and resolution time.
• Navigate multiple systems efficiently to provide accurate and timely information.
• Escalate complex issues when necessary while maintaining ownership until resolved.
• Uphold American Express brand values by delivering service with empathy, clarity, and excellence.

Required Skills and Qualifications

• Strong communication skills (verbal and written) with a customer-first mindset.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficiency in basic computer operations and navigating multiple software tools.
• Strong problem-solving and critical‑thinking abilities.
• Self‑motivated, disciplined, and capable of working independently from home.

Experience

• Prior customer service experience is preferred (contact center, hospitality, retail, or financial services).
• Freshers with strong communication and problem‑solving skills are welcome to apply.

Working Hours

• Flexible schedules are available with options for full‑time and part‑time positions.
• Candidates must be willing to work shifts, including evenings, weekends, and holidays as required.
• Paid training is provided before active customer support begins.

Knowledge, Skills, and Abilities

• Knowledge of customer service principles and practices.
• Familiarity with credit card, financial, or banking products (preferred but not mandatory).
• Ability to remain calm under pressure and handle challenging customer interactions.
• Commitment to maintaining confidentiality and data security.

Benefits

• Competitive salary with performance‑based incentives.
• Comprehensive health, dental, and vision insurance (as per policy).
• Retirement savings plans and stock purchase options.
• Paid training and continuous career development opportunities.
• Work‑from‑home flexibility with company‑provided tools and technology.
• Employee recognition and reward programs.

Why Join American Express?

At American Express, we do not just offer jobs – we build careers.

You will be part of a company that values trust, respect, and innovation, while making a meaningful impact in the lives of customers worldwide.

Our Virtual Customer Care Professionals are empowered to bring their best selves to work every day, supported by world‑class training and growth opportunities.

If you are passionate about customer service and want to be part of a global brand that puts people first, this is the perfect role for you.

How to Apply

Interested candidates can apply online through the official American Express Careers Page.

Submit your updated resume and complete the application form.

Shortlisted candidates will be contacted for an interview and assessment process.