Amadeus Travel Ticketing / Reservation Agent

Red Deer Global Inc; Milnerton; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Excellent salary

Bonus performance scheme

Job summary

Amadeus Travel is seeking a detail-oriented Reservation Agent to assist customers with bookings, hotel and flight planning, and ticketing inquiries. You will work across multiple channels to provide excellent service and upsell available deals.

Candidates should have 2+ years of tourism experience with Amadeus (priority) and basic Sabre knowledge, plus strong MS Excel/Word skills and the ability to work varied shifts in a fast-paced environment.

Qualifications

• Experience in tourism with hotels and flights.
• Proficient in Amadeus (preferred) and basic Sabre.
• Ability to create bookings, ticketing, reissues and Q updates.
• Strong MS Excel and Word skills.
• Multitask across mail, Slack, Monday, and hospitality systems.

Responsibilities

• Assist customers with bookings and travel planning.
• Provide ticketing, reissues, and fare updates.
• Upsell deals and savings to customers.
• Collaborate with colleagues and branch offices as needed.
• Ensure accuracy in international tickets and commissions.

Skills

Tourism knowledge

GDS knowledge - Amadeus

GDS knowledge - Sabre (basic)

Booking/ticketing/reissue

MS Excel

MS Word

Multitasking

Organizational skills

Team player

Shift flexibility

Tools

Amadeus GDS

Sabre GDS

MS Excel

MS Word

Job description

Amadeus Travel Ticketing / Reservation Agent

• Full-time

With offices in Israel, Germany, Portugal, South Africa and Belgium, this company is changing how people buy holidays. They have partnered with some of the most innovative global brands, and are building the world’s leading AI enabled tour operator platform, which allows travellers to customise their holiday experience and break free of the traditional restrictions of static pre-packaged holidays.

We're looking for detail-oriented reservation agents to assist our customers with their booking needs. You will provide various planning and booking services, including answering customers’ questions, making travel suggestions, and booking rooms and tickets.

To be successful as a Reservation Agent you must be able to work with minimal supervision and have excellent customer service skills. Additionally, you should be able to up-sell and have excellent knowledge of deals and savings available to customers

For you to be successful as a Ticketingagent with us, you would need to have the following experience:

• Tourism knowledge including Hotels and Flights
• GDS knowledge is a must have - Amadeus as a priority and Sabre as basic (for at least 2 years experience)
• Ability to create booking, ticketing, reissue, Q updates
• MS Excel and Word competency
• Multitasking - working with variant channels: mail, slack, Monday, hospitality systems
• Excellent organizational skills and strong team player qualities
• The ability to work variable shifts
• Act as a resource/support for agents with ticketing/fares questions including branch offices as determined
• Quality control all international tickets issued overnight for correct commissions, lowest fare.
  • The opportunity to work in a highly paced environment
  • Excellent salary
  • Bonus performance scheme.

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