Alumni Relationship Manager

ALX Africa; South Africa; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A non-profit organization in South Africa is seeking a full-time freelance Relationship Manager to support its alumni community. The ideal candidate must be bilingual in English and French, possess excellent communication skills, and be passionate about education and community development. Responsibilities include engaging with alumni, managing CRM records, and participating in community activation initiatives.

Qualifications

• Bilingual in English and French (written and spoken) is mandatory.
• Passionate about education and community development in Africa.

Responsibilities

• Serve as the main point of contact for alumni in your assigned region.
• Capture insights and feedback from alumni interactions.
• Manage CRM records diligently.

Skills

Fluency in English

Fluency in French

Excellent communication skills

Strong organizational skills

Interpersonal skills

Education

Bachelor’s degree or equivalent experience

Tools

HubSpot

WhatsApp

Slack

Zoom

Job description

ALX Africa, a non-profit organisation under the ALX Foundation, is dedicated to unlocking the potential of Africa's digital future. Formerly part of Sand Tech Holdings, we've embarked on an independent journey to provide world‑class tech skills training and career acceleration programmes. Our mission is to bridge the digital divide, upskill and reskill talent, and create a generation of innovative leaders. By 2030, we aim to empower 2 million Africans to secure sustainable tech careers.

With hubs in 8 cities across Africa and counting, we provide safe access to quality learning and a dedicated network of expert instructors. Our innovative programmes equip learners with the practical skills and knowledge needed to succeed in today's rapidly evolving tech industry. Through a combination of rigorous coursework, industry partnerships, and hands‑on projects, we prepare our students for in‑demand roles in software engineering, data science, and cybersecurity.

We achieve this by:

• Providing young professionals with access to the most in‑demand tech skills that will power the future.
• Empowering the next generation of technology innovators, entrepreneurs, and business leaders through challenging, real‑world coursework.
• Building a lifelong, impactful community of tech professionals that support them at all stages of their career journey.

The Relationship Manager plays a critical role in building and maintaining strong relationships with our alumni community. As the primary point of contact for graduates, you’ll ensure every alumnus feels supported, heard, and guided in their professional journey. You’ll also contribute to the broader mission of increasing employability, fostering engagement, and strengthening the impact of the ALX community across Africa.

This role requires fluency in both English and French, as you will be engaging with alumni across multiple African regions, including Francophone countries.

RESPONSIBILITIES

• Serve as the main point of contact for alumni in your assigned region, providing personalized guidance and support.
• Conduct one‑on‑one calls and group sessions to assess alumni needs, track career progress, and identify opportunities for growth or re‑enrolment.
• Capture insights and feedback from alumni interactions to inform product, data, and program teams.
• Collaborate closely with Community Managers, General Managers, and the central Relationship Management team to ensure a consistent alumni experience.
• Manage CRM records diligently, ensuring data accuracy on alumni profiles, call outcomes, and employment updates.
• Support job‑readiness, re‑enrolment, and community activation initiatives within your assigned city or region.
• Act as an ambassador for the ALX brand — demonstrating empathy, professionalism, and a deep understanding of our mission to empower young African talent.
• Communicate effectively in both English and French to engage alumni, employers, and institutional partners across linguistic regions.

QUALIFICATION AND SKILLS

• Bachelor’s degree or equivalent experience in community engagement, communications, education, or a related field.
• Fluency in English and French (written and spoken) is mandatory.
• Excellent communication and interpersonal skills, with the ability to engage diverse audiences.
• Strong organizational and time‑management skills; able to handle multiple priorities effectively.
• Experience using CRMs (preferably HubSpot) and digital communication tools (WhatsApp, Slack, Zoom, etc.).
• Demonstrated ability to gather insights, identify trends, and translate qualitative feedback into actionable recommendations.
• Passionate about education, employability, and community development in Africa.

KEY COMPETENCIES

• Empathy and active listening.
• Cross‑cultural communication.
• Problem‑solving and adaptability.
• Stakeholder coordination.
• Data accuracy and attention to detail.
• Accountability and follow‑through.

EMPLOYMENT TYPE

The role is a full‑time freelance position.

REQUIREMENT

Bilingual in French and English.

WORK HOURS

The required work hours are 40 hours per week.

We require a portfolio to be submitted as part of your application for this freelance role. The hiring manager will use your portfolio to assess your skills, experience, and fit for the position. Your portfolio should be a clear summary of your work, highlighting your relevant expertise. Once completed, please upload your portfolio as a single PDF file along with your application. Please note: If you do not submit a portfolio, your application will not be considered.

Disclaimer: ALX Africa does not charge fees or request payments at any stage of hiring. Be cautious of anyone claiming otherwise. Report suspicious activity to [e-mail]