Airport Operations & Service Leader

Delta Airlines; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

An international airline in Cape Town is seeking an Airport Customer Service Operations Manager. This role involves leading front-line teams to ensure operational excellence and customer satisfaction. The ideal candidate will possess strong leadership skills, a focus on safety, and the ability to manage a dynamic and flexible work environment. Candidates must be authorized to live in South Africa and demonstrate fluency in English. Comprehensive health benefits are offered along with opportunities for career growth.

Benefits

Comprehensive health benefits

Qualifications

• Valid authorization to live and work in South Africa.
• Fluency in English required (written and oral).
• Flexibility and personal stamina to sustain long hours.
• Ability to make quick, prudent decisions.
• Strong organizational skills and customer focus.

Responsibilities

• Lead front-line teams to achieve operational goals.
• Monitor safety compliance and provide coaching.
• Communicate timely information to employees and stakeholders.
• Complete performance appraisals and coaching sessions.

Skills

Leadership

Customer service

Organizational skills

Multitasking

Education

College degree or relevant experience

Tools

Microsoft Office

Job description

An international airline in Cape Town is seeking an Airport Customer Service Operations Manager. This role involves leading front-line teams to ensure operational excellence and customer satisfaction. The ideal candidate will possess strong leadership skills, a focus on safety, and the ability to manage a dynamic and flexible work environment. Candidates must be authorized to live in South Africa and demonstrate fluency in English. Comprehensive health benefits are offered along with opportunities for career growth.