Airline Reservations & Ticketing Specialist — Cape Town

Travel Vision; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A prominent African airline is seeking a customer-focused Reservations & Ticketing Agent to join its team at Cape Town International Airport. The ideal candidate will have strong interpersonal skills and experience in ticketing. Responsibilities include providing ticketing services, handling queries, and ensuring excellent customer service. Candidates should have 2-5 years of experience and proficiency in GDS. This position offers opportunities for training and career development in a dynamic environment.

Benefits

Market related salary

Opportunities for training and growth

Dynamic working environment

Qualifications

• 2-5 years of experience in airline reservations or ticketing.
• Fluency in Swahili and English; additional languages are an advantage.
• Understanding of airline fare rules and IATA standards.

Responsibilities

• Provide professional reservation and ticketing services to customers.
• Make, modify, and confirm flight bookings.
• Issue, reissue, and refund tickets according to policies.

Skills

Customer Service Skills

Strong communication skills

Problem-solving abilities

Multitasking skills

Education

Matric / Grade 12 or equivalent

Tools

Global distribution system (GDS)

Job description

A prominent African airline is seeking a customer-focused Reservations & Ticketing Agent to join its team at Cape Town International Airport. The ideal candidate will have strong interpersonal skills and experience in ticketing. Responsibilities include providing ticketing services, handling queries, and ensuring excellent customer service. Candidates should have 2-5 years of experience and proficiency in GDS. This position offers opportunities for training and career development in a dynamic environment.