Agricultural Technology Specialist - Remote Support

Placements24; Stellenbosch; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Remote work allowance

Flexible hours

Health insurance

Professional development

AgTech innovations

Job summary

Placements24 is seeking an Agricultural Technology Specialist to provide remote technical support and implementation guidance for our suite of farm management software and precision agriculture tools. This role is crucial for ensuring our clients can effectively leverage technology to enhance their farming operations.

You will work closely with growers, agronomists, and sales teams to troubleshoot issues, provide training, and assist with the integration of new technologies.

Qualifications

• Bachelor's degree in Agricultural Science, Computer Science, Information Technology, or a related field.
• Proven experience in technical support or implementation, preferably within the agricultural sector.
• Familiarity with farm management software, GPS technology, sensors, and data analytics platforms.
• Excellent problem-solving and analytical skills, with a strong customer-service orientation.

Responsibilities

• Provide remote technical support to clients for farm management software, IoT devices, and precision agriculture equipment.
• Assist clients with software installation, configuration, and data integration.
• Develop and deliver online training sessions and documentation for new and existing users.
• Troubleshoot hardware and software issues, collaborating with development teams to resolve complex problems.
• Advise clients on best practices for utilizing agricultural technology to improve efficiency and decision-making.

Skills

Remote support

Technical troubleshooting

Data analytics

Customer service

Education

Bachelor's degree in Agricultural Science, Computer Science, IT, or related field

Tools

GPS technology

Sensors

IoT devices

Farm management software

Job description

About the Role

Our client is seeking a proficient Agricultural Technology Specialist to provide remote technical support and implementation guidance for their suite of farm management software and precision agriculture tools. This role is crucial for ensuring our clients can effectively leverage technology to enhance their farming operations. You will work closely with growers, agronomists, and sales teams to troubleshoot issues, provide training, and assist with the integration of new technologies. This is an excellent opportunity for a tech-savvy individual passionate about agriculture to contribute to the digital transformation of the industry from a fully remote setting.

Key Responsibilities

• Provide remote technical support to clients for farm management software, IoT devices, and precision agriculture equipment.
• Assist clients with software installation, configuration, and data integration.
• Develop and deliver online training sessions and documentation for new and existing users.
• Troubleshoot hardware and software issues, collaborating with development teams to resolve complex problems.
• Advise clients on best practices for utilizing agricultural technology to improve efficiency and decision-making.

Requirements

• Bachelor's degree in Agricultural Science, Computer Science, Information Technology, or a related field.
• Proven experience in technical support or implementation, preferably within the agricultural sector.
• Familiarity with farm management software , GPS technology, sensors, and data analytics platforms.
• Excellent problem-solving and analytical skills, with a strong customer-service orientation.
• Ability to work independently and manage multiple client inquiries effectively in a remote environment.

Benefits

• Competitive salary and remote work allowance.
• Flexible working hours and location independence.
• Comprehensive health, dental, and vision insurance.
• Opportunities for professional development in agricultural technology.
• Be part of a company driving innovation in AgTech.