Agreements Support Administrator (12 Months Fixed-Term) Mmh250725-1

Momentum; Johannesburg; On-site; ZAR 200 000 - 280 000; Full time

Job summary

A leading financial services organization in Johannesburg is seeking an MDS Agreements Administrator to coordinate and support daily operational functions. The ideal candidate should have an office administration qualification, strong administrative experience, and proficiency in Afrikaans and English. Responsibilities include managing onboarding processes, handling client queries, and maintaining records to enhance service delivery. This role offers a great opportunity for personal and professional growth.

Qualifications

• 1-2 years' administration experience.
• Familiarity with MDS Sales environment is an advantage.

Responsibilities

• Coordinate and support operational functioning.
• Manage onboarding and offboarding of Sales Roles.
• Build and maintain relationships with clients and stakeholders.

Skills

Proficient in Afrikaans and English

MS Office Suite (Word, Excel)

Education

Office administration qualification or Business related (Degree / NQF 7)

Job description

Role Purpose

The purpose of the MDS Agreements Administrator role is to coordinate and support the day-to-day operational functioning within the area of responsibility, by providing administrative assistance.

Assist to enable the branch support area to deliver a professional service to Financial Advisers and other stakeholders within Service Level Agreements and legislative / compliance requirements.

Requirements

Qualifications and Experience

Qualifications

Office administration qualification or Business related (Degree / NQF 7).

Experience

1-2 years' administration experience (essential).

Experience in the MDS Sales environment will be an advantage.

Proficient in Afrikaans and English (both written and verbal).

Knowledge

MS Office Suite (Word, Excel).

Knowledge of specific products, systems, processes and procedures.

Relevant regulatory and compliance requirements.

Duties and Responsibilities

Internal Processes

Manage the successful onboarding and offboarding of Sales Roles per Distribution Channel.

Manage incoming queries and SLAs of the team by assigning, directing, and escalating all queries.

Report on the operational activities within the area of responsibility to inform operational efficiencies.

Assist in the preparation of regularly scheduled reports, as required.

Reconcile and maintain supplier accounts and records to ensure good standing.

Establish and maintain filing systems (electronic or paper) to ensure record maintenance and retrieval of documents.

Create, maintain and enter information into relevant databases to ensure accurate record‑keeping for various applications.

Operate electronic mail systems and coordinate the flow of internal information and external correspondence, where applicable.

Transfer of intermediary client books according to regulations.

Establish own work procedures or schedules to manage and keep track of daily activities and tasks.

Client

Provide authoritative, expertise and advice to clients and stakeholders.

Build and maintain relationships with clients and internal and external stakeholders.

Make recommendations to improve client service and fair treatment of clients within area of responsibility.

Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.

People

Create a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity.

Contribute to a culture that guides and directs best practice, fostering an environment of continuous learning, improvement and cohesiveness.

Identify own growth and development needs and schedule interventions to enable ongoing development, training, and personal growth.

Effectively manage own performance within the team in order to ensure business objectives are achieved.

Contribute to innovation, change agility and collaboration within the team.