Agent Support Coordinator – Safari And Travel Industry – South Africa

Hospitality Jobs Africa; Cape Town; Remote; ZAR 50 000 - 200 000; Full time

Job summary

A leading travel support firm seeks an Agent Support Coordinator in Cape Town, South Africa. This remote role involves strengthening relationships with travel agents, providing support, and promoting digital tools. Candidates should have 2-4 years of experience in sales support or customer service, tech-savvy skills, and strong communication abilities. Passion for responsible tourism is essential, as your work aids in conservation efforts while delivering travel experiences.

Qualifications

• 2-4 years' experience in sales support or trade-facing roles, preferably in travel/tourism.
• Tech-savvy with confidence in CRM systems and digital platforms.
• Strong written and verbal communication with a professional approach.
• Highly organized, proactive, self-motivated in remote settings.

Responsibilities

• Strengthen trade partner relationships with small and mid-volume travel agents.
• Handle enquiries and promote the use of digital tools.
• Create onboarding guides and host webinars to support agents.
• Contribute to trade campaigns and logistics for events.

Skills

Sales support experience

Customer service expertise

CRM systems proficiency

Digital tools knowledge

Strong communication skills

Organizational skills

Proactive attitude

Interest in responsible tourism

Job description

As Agent Support Coordinator , you will play a key role in strengthening trade partner relationships, particularly with small and mid-volume travel agents.

Acting as the first point of contact, you'll handle enquiries, guide agents through booking processes, and promote the use of digital tools such as availability portals and itinerary builders.

You will also assist in creating onboarding guides, hosting webinars, and preparing sales collateral to improve agent engagement and self-sufficiency.Beyond day-to-day support, you'll contribute to trade campaigns, research new prospects, assist with event logistics, and help ensure that the sales team delivers a best-in-class service to its global network of partners.

This is a unique opportunity to gain first-hand exposure to B2B sales in the safari and luxury travel space while contributing to a company deeply committed to conservation and community impact.Join a team where your work directly contributes to protecting Africa's most iconic wilderness areas while delivering world-class travel experiences.Package & Conditions : Full-time, remote role based in South Africa.Standard office hours with flexibility; overtime may be required in peak seasons.Occasional travel opportunities within the region.2–4 years' experience in sales support, customer service, or trade-facing roles (travel / tourism preferred).

Tech-savvy, confident with CRM systems and digital platforms.Strong written and verbal communication skills with a professional, service-driven approach.Highly organised, proactive, and self-motivated in a remote work environment.Passion for travel,, and responsible tourism.Between 3 - 5 Years