Agent : Customer Service

Motus; Mbombela; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading car rental company in Mbombela is seeking a customer service representative. The successful candidate will support efficient rental transactions and provide excellent customer service. You must have at least 2 years of experience in a front office role and an NQF level 4 qualification. Responsibilities include managing reservations and maintaining vehicle quality control. If you're a motivated team player, apply now for this exciting opportunity.

Qualifications

• Minimum of 2 years front office/customer service experience.
• Must have a Code 8 driver's license with at least 1 year of driving experience.
• Computer literate.

Responsibilities

• Handle check-out and check-in rental transactions efficiently.
• Make, amend, cancel, and monitor reservations.
• Provide excellent customer service and assist with queries.
• Perform general office duties and maintain vehicle quality control.

Skills

Communication skills in English (verbal and written)

Customer focus

Interpersonal skills

Time management skills

Education

NQF level 4 (Matric or equivalent)

Job description

The purpose of the position is to support the achievement of the branch's targets through delivery of efficient and professional customer service and doing so in accordance with company quality management procedures.Job Outputs : Effectively handle all aspects of the customer's check-out and check-in rental transaction in accordance with company, quality control, claims and accident procedures.Making, amending, cancelling and monitoring reservations as required.Provide excellent customer service, effectively assisting with customer queries.Various admin and general office duties, for example capturing fuel, VRV's, non revs etc., following up on overdue rentals, scanning, partial billing, fleet movement control, claims reports, rental deposits, handing in and recording of all customers lost property recoveries from vehicles.Responsible for the security and quality control of vehicles and other company property.Identification and reporting of expired licenses, service due vehicle and any other issues not conforming to our quality standards.Adherence to good housekeeping and general cleanliness standards for branch environment.Other duties on request.Minimum Experience : Minimum of 2 year front office / customer service experience.Minimum Qualification : NQF level 4 (Matric or equivalent)Minimum Requirements : Code 8 driver's license – must have at least 1 years driving experienceputer literate.Essential to Note : The successful candidate must be willing to work overtime / shifts / weekends when requiredpetencies : Communication skills in English (verbal and written)Excellent interpersonal skills, articulate and well-spoken.Customer focus and the ability to demonstrate initiative.Excellent telephone and face-to-face customer relations and counter selling skills.Able to handle pressure and exhibit good time management skills, demonstrating a sense of urgency and commitment.Achieve high levels of accuracy and attention to detail.A team player that is effective in working with people of different cultures and backgrounds.Personal Attributes : CommittedProfessional is all aspects of conduct, grooming (neat and presentable).

Highly resilient in the face of adversity, long hours, customer conflict etc.Energetic, self-motivatedFlexible – over peak periods, things can change minute by minute.

You pick up your bag to leave at the end of a shift, there's a crisis and you need to delay leaving so you can jump in and help.Driven for both individual and team goal achievement.Trustworthy, highly responsible, honesty and integrity in all business dealings.