Agent: Collections

Capitec; Bellville; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading South African bank is seeking energetic, self-motivated individuals for the role of Agent: Collections in Bellville. You will be responsible for engaging with clients through calls and chats, negotiating credit repayments, and ensuring exceptional service. Ideal candidates should have call centre experience and a Grade 12 certificate. This is a full-time position offering opportunity for personal growth within a diverse team.

Qualifications

• 1 – 2 years collections experience.
• Call centre experience.

Responsibilities

• Engage with clients via calls and chats to negotiate credit repayments.
• Maximize client retention while minimizing bad debt.
• Provide exceptional service and support.

Skills

Communications skills

Computer literacy (MS Word, MS Excel, MS Outlook)

Telephonic / Call skills

Attention to detail

Negotiation skills

Education

Grade 12 National Certificate / Vocational

Tools

Predictive Dialler

AWS Connect

MS Teams

Job description

Capitec Bellville, Western Cape, South Africa

We’re on the lookout for energetic, self‑motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

• To see what life at Capitec is all about and complete a short assessment, please click here!
• Once you have completed the above, finalize your application by clicking apply below.

Purpose Statement

• As an Agent: Collections at Capitec Bank, you will engage with our clients via calls and chats to negotiate credit repayments. Your goal is to maximize client retention while minimizing bad debt, all while providing exceptional service and support.

Experience

Min:

• 1 – 2 years collections experience
• Call centre experience

Ideal:

• Experience with Predictive Dialler, AWS Connect and MS Teams
• Proficiency in an African language
• Call centre processes and procedures
• Customer care and service protocol

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Knowledge

Min:

• Call centre processes and procedures
• Customer care and service protocol

Ideal:

• Predictive Dialler, AWS Connect and MS Teams

Skills

• Communications skills
• Computer literacy (MS Word, MS Excel, MS Outlook)
• Telephonic / Call skills
• Attention to detail
• Negotiation skills

Conditions of Employment

• Clear criminal and credit record

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Accounting/Auditing and Finance
• Banking