Call Centre Agent Auto Pedigree Western Cape

Motus Corporation; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A dynamic leader in car retail sales is searching for an experienced Call Centre Agent to join their team in Cape Town. The ideal candidate will have at least two years of customer service and sales experience. Responsibilities include identifying customer needs, driving business growth, and ensuring customer satisfaction. A valid South African ID and driver’s license are required. This role involves shift work and aims to foster relationships with both internal and external customers.

Qualifications

• 2 years of customer service and sales experience.
• Relevant industry experience is desirable.
• Must possess a valid driver’s license.
• Must possess a valid South African ID document.
• Computer literate with basic Excel and Outlook skills.

Responsibilities

• Identify customer needs and match them with service offerings.
• Drive business growth, retention, and customer satisfaction.
• Lead conversion and relationship building with customers.

Skills

Customer service

Sales

Relationship building

Patience

Tolerance

Education

Grade 12/ Senior Certificate

NCA qualification

Tools

Excel

Outlook

Job description

Job Description: Discover your potential as a Agent: Call Centre: Mobile bus sales based in Western Cape. A dynamic leader in the car retail sales industry is looking for an experienced Representative who is professional and friendly as well as patient and tolerant to join their resilient, target driven team.

Position Overview

To identify the needs of customers, match customer needs with our service offering drive the business for growth, retention and scale of new and existing customers through customer satisfaction. These results would be achieved through lead conversion and building relationships with internal and external customers.

Minimum Experience

• 2 years of customer service and sales experience
• Relevant industry experience –desirable

Minimum Qualification

• Grade 12/ Senior Certificate
• NCA qualification - an advantage

Minimum Requirements

• A valid driver’s license
• A valid South African ID document
• Computer literate with a basic level of competence with Excel and Outlook

Important to note. The appointed person will be required to work shifts, weekends