Agent Base Administrator

Kazang Connect; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading telecommunications company in Johannesburg seeks an Agent Base Administrator to ensure smooth operations through various administrative tasks. Responsibilities include managing reports, maintaining communications, and assisting the Regional Manager. Candidates must have Matric, 3-5 years of admin experience, and proficiency in MS Office and CRM systems. This role requires both independent and team collaboration skills and may involve working weekends on a rotational basis.

Qualifications

• 3 – 5 years administrative experience required.
• Experience in working with Data is essential.
• Computer literacy, particularly in MS Office, is required.

Responsibilities

• Manage reports and dashboards for Sales Managers.
• Identify and escalate device trading issues.
• Complete various administrative tasks as needed.

Skills

Independent work

Team collaboration

Self-management

Eager to learn

Education

Matric/Grade 12

Tools

MS Office

Advanced Excel

CRM Systems – CR, Freshdesk

Job description

Agent Base Administrator required in Johannesburg.

The Administrator will report to the Regional Admin Supervisor by handling a range of administrative duties to ensure smooth and efficient operations.

This role involves maintaining accurate records, managing communications, and assisting with various administrative tasks as required.

Key Performance Areas:

• Reports and Dashboards
  • Managing daily, weekly, and/or monthly reports that show the effectiveness of the various Sales Colleagues.
  • Distributing said reports in the form of dashboards to the relevant Sales Manager.
• Retentions Worksheets – Device drop-offs
  • Using reports to identify devices that stop trading.
  • Escalating these to the relevant managers.
  • Ensure that any issues related to this are resolved satisfactorily by escalating to the relevant department head.
• General Sales Administration
  • Completes various admin tasks.
  • Base Administration Responsibilities.
  • Device orders.
  • Stock Take.
  • Any ad-hoc administration as required by the company.
  • Does ad-hoc support work for the Regional Manager.
  • Work weekends were necessary.

Requirements:

In order to be considered for this position, the following requirements must be met:

• Matric/Grade 12.
• 3 – 5 years administrative experience.
• Experience in working with Data.
• Must have knowledge of a CRM Systems – CR, Freshdesk.

Technical Skills:

• Computer literacy – MS Office suite.
• Advance Excel – preferred.

Behavioural Competencies:

• Able to work independently as well as member of team.
• Self-starter.
• Self-Management.
• Willing to work in a productive team.
• Excited about new ventures and eager to learn.

Working hours: Monday to Friday (standard office hours) and Saturday & Sunday (on a rotational basis).