Agencyplus Community Advisor

Spane4All; Louis Trichardt; On-site; ZAR 200 000 - 300 000; Part time

Job summary

A leading community advisory agency is seeking a Community Advisor to enhance customer experiences in Louis Trichardt. In this part-time role, candidates will address customer needs and promote digital channels. Ethical conduct and adherence to company policies are paramount. Applications close on October 30, 2025. The bank values diverse candidates, including individuals with disabilities.

Qualifications

• Provide a positive customer experience by addressing customer needs.
• Adhere to ethical standards and TCF principles.
• Identify and sell products aligned to customer needs.
• Ensure compliance with business guidelines.

Responsibilities

• Optimize customer interactions to encourage use of digital channels.
• Fulfilling transactions above performance benchmarks.
• Maximize opportunities for channel optimization.

Job description

AgencyPlus Community Advisor — Location: Louis Tricha, Time type: Part time — Posted Today — End Date: October 30

Job Description

• To provide a positive customer experience by being helpful and sensitive to customer needs, expectations and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
• Conduct themselves in an ethical manner at all times.
• Adhere to the TCF (Treating Customer fairly) principles in all that you do.
• Identify and sell / cross sell products aligned to customer needs.
• Maximize channel optimisation opportunities identified aligned to customer needs.
• Ensure activities support cost containment and reduction.
• Optimize every customer interaction to migrate or convert customer to eChannels and/or encourage use of digital and self-service channels.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.

Job Details

• Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
• 30 / 10 / 25
• All appointments will be made in line with FirstRand Group's Employment Equity plan.

The Bank supports the recruitment and advancement of individuals with disabilities.

In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis.

The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Introduce yourself to our recruiters and we will get in touch if there's a role that seems like a good match. Should you have any queries, please log it via .

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