Agency Plus Community Advisor

RMB; Bloemfontein; On-site; ZAR 558,000 - 670,000; Full time

Benefits offered by this job

Learning & development

Career growth

Job summary

FNB POP community advisor position in Bloemfontein focuses on delivering exceptional customer experiences, guiding customers to digital self-service and ensuring timely processing of applications. You will foster relationships, drive sales opportunities, and support efficient service delivery within a governance framework.

The role emphasizes understanding customer needs, accurate reporting, and active participation in a high-volume frontline environment at the FNB Points of Presence network."

Qualifications

• Minimum Grade 12/NQF4; FAIS-recognised NQF5 is preferred.
• 1–3 years in customer-facing environments within financial services.

Responsibilities

• Serve customers promptly with understanding of needs and provide tailored product solutions.
• Promote digital and self-service channels to migrate customers efficiently.
• Support sales targets and contribute to net profit growth.
• Identify cross-sell opportunities and strengthen customer relationships.
• Document transactions accurately and meet governance and audit requirements.
• Provide timely administration and reporting to management.

Skills

Customer-focused service

Excellent communication

Digital & self-service

Sales opportunity identification

Organised & detail-oriented

Governance & compliance

Education

Grade 12 / NQF 4

NQF5 certificate in Banking/Business Admin/Customer Service

Job description

## Agency Plus Community AdvisorApply: Bloemfontein: Posted Today: End Date: September 22, 2026 (6 days left to apply): R53500# **Job Description**To deliver an exceptional and efficient customer experience by proactively understanding customer needs, providing tailored product solutions, and directing customers to the most suitable service channels (including eChannels and self-service). Ensure all interactions align with established policies, processes, and service standards.Hello Future Community AdvisorWelcome to **FNB**, the home of the **#changeables**. We are a trusted partner, deeply invested in creating a better world by delivering innovative, contextual, and customer‐centric financial solutions.As part of our **FNB Points of Presence (POP)** team, the **Community Advisor** plays a critical frontline role in delivering excellent service to customers ensuring they are served promptly, their needs are understood, and their requests are processed accurately and efficiently. This role contributes to business growth by driving exceptional customer experiences, growing the client base, and supporting sales and service delivery aligned to FNB’s standards.Now’s the time to imagine your potential in a role where service excellence, customer understanding, and operational effectiveness come together.Are you someone who can:* Serve customers promptly and professionally, ensuring their needs are fully understood* Deliver an excellent customer experience aligned to Balanced Scorecard service standards* Achieve net profit growth through effective sales and service support* Manage the migration of customers from traditional transactions to Self‐Service and digital channels* Grow the active customer account base to expand overall client engagement* Identify and maximise cross‐sell opportunities to strengthen customer relationships* Track, control, and influence sales activities to achieve predetermined sales targets* Track, control, and influence service activities to improve service efficiencies* Provide efficient administration through careful planning, accurate reporting, and timely information updates* Check and verify transactions daily to ensure new business applications are processed and closed within required timelines* Produce accurate and reliable sales and service statistics for management and decision‐making* Comply with governance, legislative, and audit requirements* Uphold FNB’s Golden Rules processes and procedures consistently* Take accountability for self‐development and continuously grow personal capabilityQualification & Experience Requirement* **Minimum Qualification: Grade 12/ NQF Level 4*** **Preferred Qualification: NQF Level 5 Certificate** in Banking, Business Administration, Customer Service, or related fields recognized by FAIS* **1–3 years of experience** in customer‐facing environments, service delivery, or client support within financial servicesYou will be an ideal candidate if you possess the following:* Excellent communication and relationship‐building skills and an ability to engage diverse customer needs* Confidence in guiding customers toward digital and Self‐Service solutions* Ability to identify sales opportunities and support portfolio growth* High levels of accuracy, discipline, and adherence to process* Strong organising, planning, and time‐management capability* Commitment to delivering consistent, exceptional serviceYou will have access to:* A customer‐facing role within the FNB Points of Presence network* Exposure to digital enablement, customer engagement, and frontline service practices* Ongoing learning and development aligned to service, sales, and operational excellence* A collaborative, supportive branch environment focused on customer delightYou can be a match if you are:* Customer‐centric with a passion for delivering exceptional experiences* Motivated by achieving performance targets* Organised and detail‐driven with strong follow‐through* Ethical, compliant, and aligned to governance requirements* A strong team player who builds positive working relationships* Proactive in your learning and personal development**Apply now** if you are ready to take the next step in your career as an **FNB Points of Presence: Community Advisor**, delivering exceptional service, growing customer relationships, and contributing to sustainable business performance.