Aftersales Technician - Solar OEM (Felicity Solar South Africa)

Pty; Johannesburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading renewable energy company is seeking a dedicated Aftersales Technician based in Johannesburg. The role focuses on delivering technical support for solar inverters and batteries while ensuring customer satisfaction. Responsibilities include troubleshooting issues, maintaining service records, and collaborating with engineering teams. Ideal candidates should have relevant qualifications and experience in solar PV, strong problem-solving skills, and a valid driver's license. Willingness to travel is required.

Qualifications

• Experience in solar PV or inverter support (2–4 years).
• Strong understanding of DC/AC systems and diagnostics.
• Computer literate with CRM or ticketing systems knowledge.

Responsibilities

• Provide technical aftersales support for solar systems.
• Diagnose and troubleshoot product issues remotely and onsite.
• Maintain service records and customer communication logs.
• Assist customers and partners with product guidance.
• Conduct product testing and quality checks as needed.

Skills

Technical support for solar inverters

Problem-solving

Customer communication

Electrical fault-finding

Education

Matric + relevant technical qualification (Electrical Engineering N-Diploma)

Job description

Aftersales Technician

We’re looking for a dedicated Aftersales Technician who takes genuine pride in customer support, problem-solving, and keeping solar systems performing at their best. If you’re someone who enjoys helping people while working hands‑on with modern renewable energy technology, this role may be a wonderful fit for you.

Duties & Responsibilities

Key Responsibilities

• Provide technical aftersales support for solar inverters, batteries, and monitoring systems.
• Diagnose, troubleshoot, and resolve product issues remotely and on‑site.
• Process RMAs, warranty claims, and technical escalations in line with OEM standards.
• Maintain accurate service records, reports, and customer communication logs.
• Assist installers, distributors, and end‑users with product guidance and best‑practice recommendations.
• Conduct product testing, quality checks, and field evaluations as needed.
• Collaborate closely with the engineering and product teams to raise recurring issues or improvement feedback.
• Support training sessions for installers and partners when required.

Desired Experience & Qualification

• Matric + relevant technical qualification (Electrical Engineering N‑Diploma or equivalent preferred).
• 2–4 years of experience in solar PV, inverter support, or general electrical fault‑finding.
• Strong understanding of DC/AC systems, inverter commissioning, and system diagnostics.
• Ability to communicate clearly and patiently with customers and partners.
• Valid driver’s licence and willingness to travel when necessary.
• Computer‑literate with experience in CRM or ticketing systems (advantageous).

Based On Experience

Based On Experience