Aftersales Technician

Oxyon People Solutions; Centurion; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading automotive service provider in Centurion is seeking an Aftersales Technician to ensure customer satisfaction through vehicle diagnostics and repairs. The ideal candidate will have qualifications in Automotive Repair or Mechanical Engineering and strong technical skills. You will troubleshoot and repair vehicles, conduct warranty work, and provide customer support, contributing to the reputation of the dealership.

Qualifications

• National Certificate or Diploma in Automotive Repair or Mechanical Engineering required.
• Completion of a technical training program in automotive repair is necessary.
• Experience with heavy vehicle mechanics is preferred.

Responsibilities

• Diagnose and Repair Vehicles After Delivery to Customers.
• Perform repairs and maintenance on vehicles.
• Conduct warranty repairs in accordance with manufacturer standards.
• Provide customer support and technical assistance.

Skills

Hand tool proficiency

Effective communication

Problem-Solving

Fabrication and assembly

Welding and metalwork

Education

National Certificate or Diploma in Automotive Repair or Mechanical Engineering

Completion of a technical training program

Completion of an apprenticeship program

Job description

Overview

The Aftersales Technician plays a critical role in ensuring customer satisfaction, building trust, and maintaining the reputation of the vehicle manufacturer or dealership.

The main responsibility of an Aftersales Technician is to :

Diagnose and Repair Vehicles After Delivery to Customers, more specifically, their primary duties typically include :

• Troubleshooting: Identifying and diagnosing technical issues with vehicles after they have been delivered to customers.
• Repair and Maintenance: Performing repairs, maintenance, and upgrades on vehicles to ensure they are in good working condition.
• Warranty Work: Conducting warranty repairs and maintenance on vehicles, ensuring that all work is done in accordance with manufacturer standards.
• Customer Support: Providing technical support and assistance to customers, addressing their concerns and resolving any issues they may have with their vehicles.

Technical Skills

• Fabrication and assembly of bus body components
• Welding and metalwork
• Power tool operation
• Technical drawing interpretation
• Knowledge of heavy vehicle mechanics

Practical Skills

Hand tool proficiency

Skilled in using a variety of hand tools for tasks like measuring, cutting, shaping, and assembling.

Quality workmanship

Attention to detail and a commitment to producing high-quality work that meets safety and performance standards.

Problem-Solving :

Ability to identify and resolve technical issues that may arise during the construction or repair process.

Safety consciousness :

Strong understanding of safety procedures and regulations related to working with heavy machinery, welding, and other potentially hazardous tasks.

Interpersonal Skills

• Effective communication
• Teamwork and collaboration
• Adaptability and willingness to learn

Minimum Requirements

• National Certificate or Diploma : In a relevant field such as Automotive Repair, Mechanical Engineering, or a related trade (e.g., N1-N6 or equivalent).
• Technical Training : Completion of a technical training program in automotive repair, heavy vehicle mechanics, or a related field.
• Apprenticeship : Completion of an apprenticeship program in a relevant trade.

Preferred Requirements

• Tertiary qualification In Mechanical Engineering, Automotive Engineering, or a related field.
• Industry Certifications : Possession of industry-recognized certifications, such as :
• Trade Certificate
• City & Guilds
• Bus Technician Certification
• Other relevant manufacturer certifications

Additional Requirements

• Continuous Learning : A commitment to ongoing training and professional development to stay up-to-date with industry advancements and manufacturer requirements.
• Manufacturer Training : Completion of manufacturer-specific training programs for bus repair and maintenance.