After-Hours Service Delivery Lead: Client Satisfaction

Teraco; Pretoria; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading IT service provider in Pretoria is seeking a Service Delivery Co-Ordinator to ensure high quality servicing and client satisfaction. Responsibilities include monitoring ticket resolutions, facilitating on-site service, and supporting staff recruitment. The ideal candidate has strong communication, administrative skills, and at least 2 years of relevant experience. This role requires working Thursday to Sunday from 18:00 to 06:00, with a collaborative team environment.

Qualifications

• 2 years relevant working experience.
• Understanding of Wireless solutions preferred.
• Strong understanding of networks and cabling (fibre optic and copper).

Responsibilities

• Monitor and attend to all tickets related to the Service Delivery Co-Ordinator Role.
• Facilitate high quality servicing by all on-site staff.
• Prepare and submit any reports that may be required.

Skills

Exceptional communication skills

Excellent administrative skills

Active listening

Proactive problem solver

Ability to work independently

Education

Matric

Tools

Microsoft Office

Job description

A leading IT service provider in Pretoria is seeking a Service Delivery Co-Ordinator to ensure high quality servicing and client satisfaction. Responsibilities include monitoring ticket resolutions, facilitating on-site service, and supporting staff recruitment. The ideal candidate has strong communication, administrative skills, and at least 2 years of relevant experience. This role requires working Thursday to Sunday from 18:00 to 06:00, with a collaborative team environment.