AFRIKAANS HOST SUCCESS SALES CONSULTANT (Online Travel & Accommodation) : Customer Service - Ci[...]

HR Genie; Cape Town; Hybrid; ZAR 200 000 - 300 000; Full time

Job summary

A growing online travel business is looking for a Host Success Consultant in Cape Town. The role involves identifying and engaging potential property partners in a hybrid working environment. The ideal candidate has at least 3 years of sales and customer service experience in hospitality or travel, with strong communication skills in Afrikaans and English. Compensation includes a basic salary plus commission.

Benefits

Monthly commission

Pension benefit

Compensation for weekend work

Qualifications

• Minimum 3 years of proven sales and customer service experience in hospitality or travel.
• Experience in high outbound communication environments is advantageous.
• Ability to interpret data and provide actionable recommendations.

Responsibilities

• Research and identify potential property listings.
• Develop and maintain a pipeline of prospective properties.
• Work with the Sales Manager to strategise and meet listing targets.
• Maintain CRM with accurate information.

Skills

Sales experience

Customer service experience

Analytical mindset

Proficient in CRM systems

Communication in Afrikaans and English

Strong time management skills

Tools

Zoom

Google Office Suite

Job description

Overview

SUMMARY :

AFRIKAANS HOST SUCCESS SALES CONSULTANT (Online Travel & Accommodation) : Customer Service - City Cen

POSITION INFO :

AFRIKAANS HOST SUCCESS SALES CONSULTANT (Online Travel & Accommodation) : Customer Service – City Centre, Cape Town Hybrid

R14000 P / M Basic Per Month PLUS Monthly Commission & Pension Benefit

Our client, a growing online travel business is currently expanding and looking for a Host Success Consultant to join their sales team!

If you\'re the kind of person who wants a chance to excel in a customer service environment and also earn extra commission as a result, then this is the job for you!

One would require a persistent and persuasive individual who can effectively communicate the benefits of partnering with the business. Someone who thrives in a is driven, has a solid understanding of the hospitality industry, and possess excellent communication skills.

Main purpose of the role would be to identify and engage with potential property partners and property management companies, by sourcing new leads per geographical area. The Host Success Consultant will work closely with the Sales team and report directly to the Sales Manager.

The role will entail 95% outbound communication and 5% inbound communication.

Key Responsibilities

• Research and identify potential property listings per assigned geographic area.
• Develop and maintain a pipeline of prospective properties, ensuring a consistent flow of new listings.
• Work collaboratively with the Sales Manager to strategise and meet listing targets.
• Maintain and update the CRM with accurate information and feedback.
• Collaborate with the Sales Manager on lead prioritisation.
• Provide feedback on Market Insights tot the Sales Manager to improve strategies when needed.
• Attend regular team meetings and participate in training sessions to enhance sales techniques and product knowledge.
• Gain a good understanding of the OTA landscape within South Africa and Namibia.
• Stay informed about market trends and industry practices to position the business effectively and assist our hosts in staying competitive.

Minimum skills and requirements

• Minimum 3 years proven sales and customer services experience gained ideally within hospitality management, travel & tourism, property (accommodation), SAAS (Software sales as a Service), tech or digital or retail a related consultative role.
• Experience gained within a high outbound communication environment is highly advantageous!
• Sales experience is highly advantageous with the ability to pursue leads and convert leads
• Exposed to a target driven environment.
• solution-based selling or client engagement experience highly advantageous!
• Must have an analytical mindset with the ability to interpret data and provide actionable recommendations.
• Excellent time management, organisational and planning skills
• Proficient in using various software tools, CRM systems, Zoom and Google Office Suite.
• Must be able to communicate in both Afrikaans and English, verbally and written.

Working hours

7 : 30 to 16 : 30, 8 : 00 to 17 : 00 and 8 : 30 to 17 : 30.

Agents will be required to work some weekends depending on shifting, usually just 1 weekend a month, either a Saturday or Sunday / or both.

Agents will be compensated for working on weekends

Agents will be required to work some public holidays and will receive compensation for this.