Africa Luxury Operations & Crisis-Ready Specialist

UJV; Remote; ZAR 500 000 - 700 000; Full time

Job summary

A leading luxury travel company is seeking an Africa Operations & Logistics Specialist in Cape Town. The role involves managing complex, multi-country itineraries and providing 24/7 support for high-stakes logistics. Candidates must have 5+ years in Luxury Inbound Travel and possess a deep understanding of the luxury circuits in Africa. The ideal applicant demonstrates exceptional crisis management skills and elite communication abilities to liaise between US-based advisors and local partners. A remote workspace with reliable internet is essential.

Qualifications

• 5+ years in Luxury Inbound Travel for Southern and East Africa.
• Deep knowledge of luxury circuits in South Africa, Botswana, Namibia, Kenya, Tanzania, Rwanda, Morocco, and Egypt.
• Experience managing high-stress situations independently.

Responsibilities

• Manage the end-to-end operational success of complex multi-country journeys.
• Conduct Quality Control audits before client departures.
• Own the 24/7 emergency operations line during on-call shifts.

Skills

Expert-level knowledge of Southern Africa

Crisis management skills

Stress management

Communication ability with high-net-worth clients

Tools

Wetu

CRM software (Salesforce/Zoho)

Job description

A leading luxury travel company is seeking an Africa Operations & Logistics Specialist in Cape Town. The role involves managing complex, multi-country itineraries and providing 24/7 support for high-stakes logistics. Candidates must have 5+ years in Luxury Inbound Travel and possess a deep understanding of the luxury circuits in Africa. The ideal applicant demonstrates exceptional crisis management skills and elite communication abilities to liaise between US-based advisors and local partners. A remote workspace with reliable internet is essential.