Advancing Financial Adviser

Old Mutual South Africa; Potchefstroom; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading financial services provider in Potchefstroom is looking for a Customer Service representative to handle standard inquiries and support visitors. Responsibilities include managing customer relationships, ensuring data accuracy, and assisting with various requests. The ideal candidate should be service-oriented with a commitment to enhancing customer satisfaction. This role offers the opportunity to contribute to a company that values diverse talent and the African opportunity.

Responsibilities

• Carry out standard customer service activities and handle simple customer inquiries.
• Assess compliance with established standards and protocols for routine inquiries.
• Receive visitors and assist with various requests for information.
• Ensure that basic customer details held in the system are accurate.

Job description

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Responsibilities

• Customer Service: Carry out standard customer service activities and handle simple customer inquiries.
• Solutions Analysis: Assess compliance with established standards and protocols for routine inquiries.
• Receiving Visitors: Receive visitors and assist with various requests for information, referring more complex matters to colleagues.
• Customer Relationship Management (CRM) Data: Ensure that basic customer details held in the system are accurate, and