Advancing Financial Adviser

Old Mutual Limited; Bloemfontein; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Old Mutual Limited in Bloemfontein is seeking a proactive Customer Service/CRM specialist to support routine inquiries, qualify needs, and nurture client relationships. You will follow a multilevel sales script, receive visitors, and help resolve queries while adhering to compliance standards.

You will contribute to business development by identifying opportunities, logging follow-up actions, and maintaining accurate CRM data.

Qualifications

• Education NQF Level 5 or higher is required.
• Closing Date 19 September 2026, 23:59.

Responsibilities

• Carry out standard customer service activities and handle simple inquiries.
• Assess compliance with standards and protocols for routine inquiries.
• Receive visitors and assist with information requests, referring complex matters.
• Ensure CRM data is accurate and notes follow-up actions from each sales call.
• Interview customers to clarify requirements using a multilevel sales script.
• Make calls to potential customers to develop relationships and resolve queries.
• Follow mandatory procedures to meet quality and regulatory standards.
• Carry out routine business development support tasks per established procedures.
• Identify potential customers by obtaining information and referrals.

Skills

Consultative Selling

Customer Service

Customer Focus

Identifying Customer Needs

Sales Opportunities

Oral Communications

Sales Software

Customer Relationship Management

Education

NQF Level 5 or Higher

Job description

Let's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Responsibilities

• Customer Service: Carry out standard customer service activities and handle simple customer inquiries.
• Solutions Analysis: Assess compliance with established standards and protocols for routine inquiries.
• Receiving Visitors: Receive visitors and assist with various requests for information, referring more complex matters to colleagues.
• Customer Relationship Management (CRM) Data: Ensure that basic customer details held in the system are accurate, and make notes of follow-up actions that have been promised, together with notes of actions taken during each sales call.
• Customer Needs Clarification: Interview the customer, following a multilevel sales script, to clarify the customer's requirements.
• Customer Relationship Development / Prospecting: Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.
• Operational Compliance: Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.
• Business Development: Carry out routine business development support tasks and assist others by following established procedures.
• Sales Opportunities Creation: Identify potential customers by obtaining information, referrals, and recommendations from existing customers.
• Data Exploration: Select appropriate data from information provided by others and input that data into spreadsheets or standard formats.
• Network of Influence: Demonstrate understanding of the value of networking by participating in and contributing to a network of people, technologies, and ideas both inside and outside the company.

Skills

• Consultative Selling
• Customer Feedback Management
• Customer-Focused
• Customer Service
• Customer Understanding
• Evaluating Information
• Identifying Customer Needs
• Identifying Sales Opportunities
• Oral Communications
• Probing Questions
• Qualifying Prospects
• Sales Data Management
• Sales Software
• Strategic Selling
• Strengthening Customer Relationships

Competencies

• Balances Stakeholders
• Builds Networks
• Communicates Effectively
• Customer Focus
• Ensures Accountability
• Instills Trust
• Interpersonal Savvy
• Manages Complexity

Education NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent (Required)

Closing Date 19 September 2026 , 23:59 The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

The Old Mutual Story!

Old Mutual is a premium African financial services organisation that offers a broad spectrum of financial solutions to retail and corporate customers across key market segments in 14 countries. The lines of business include Life and Savings, Property and Casualty, Asset Management and Banking and Lending. We are rooted in our purpose of Championing Mutually Positive Futures Every Day and believe that a great customer experience is anchored in a great employee experience.