Administrator - Service Advisor - Mercedes-Benz Bryanston

Motus Corporation; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

An automotive service provider in Johannesburg is seeking a Service Advisor to enhance customer service and manage workflow in the service department. The ideal candidate will have at least 2-3 years of relevant experience, preferably certified by Mercedes-Benz, and possess strong interpersonal skills. This role offers market-related salary and benefits including provident fund contributions and medical aid assistance.

Benefits

Market related salary plus incentive

Provident Fund 7.5% of basic salary plus Company Contribution of 8%

Medical Aid 50%

Qualifications

• 2-3 years experience in the same or similar position.
• Preferably Mercedes-Benz certified Service Advisor.
• Knowledge of motor industry preferable.

Responsibilities

• Coordinating workflow in the service department.
• Updating service customers on all service bookings.
• Responsible for maintenance of customer service to agreed standards.
• Ensure effective daily planning and management of WIP.
• Responsible for pre-costing and invoicing of vehicles.

Skills

Self-driven and resilient

Integrity

Teamwork

Interpersonal skills

Ability to cope with pressure

Follow through skills

Education

Minimum Grade 12

Tools

Kerridge

Job description

Position Overview

ADMINISTRATOR - SERVICE ADVISOR Position Overview Mercedes-Benz Bryanston currently holds a vacancy for a Service Advisor reporting to the Service Manager.

This position will be suited to a person who has the ability to maintain high levels of service on an on-going basis, ability to provide excellent customer service.

Key Outputs

• Coordinating workflow in the service department, between service advisors, foreman and customers
• Updating service customers on all service bookings and progress timeously
• Being a team player, to be able to work all respective stakeholders
• Ensure workshop opening and closing daily and timeously
• Ensure the security of vehicles, i.e. vehicles locked in workshops and keys locked in a key safe
• Ensuring first thing in the morning that vehicles are parked outside and that the keys are locked in a key safe
• Ensuring job cards are signed & compliant as per MBSA requirements
• Assisting and timeously advising Technicians on quotes
• Give assistance to the Controller, Foreman, Service Manager, Service Receptionist
• Follow up on parts ordered to workshop within a 5-day turnaround time as per Mercedes-Benz of South Africa requirements
• Ensure that all vehicles with specific complaints are test driven with either a Foreman or a Quality Controller before the client leaves the dealership where necessary
• Ensure that all vehicles are test driven

Specific Role Responsibilities

Customer Service: Responsible for the maintenance of customer service to agreed standards, Ensure proper diagnosis in line with customers symptom descriptions, Responsible for the pre-costing and invoicing of vehicles before collections by customer, Responsible for continuous feedback with customers on progress and delays, Responsible for follow up on customer enquiries and complaints.

Administration: Ensure effective daily planning, Responsible for the pre-writing of job cards, Responsible for the recording of non-warranty claims, Responsible for the management of WIP (Work I In Progress), Monitoring and control of cash outstanding.

Qualifications and Experience

Minimum Grade 12, Computer Literate (preferably experience in the use of Kerridge), 2-3 years experience in the same or similar position.

Preferences

Preferably Mercedes-Benz certified Service Advisor, Knowledge of motor industry preferable

Skills and Personal Attributes

• Self-driven and resilient
• Integrity
• Teamwork
• Interpersonal skills (emotional maturity / cross functional collaboration)
• Ability to cope with pressure
• Follow through skills

Benefits

• Market relates salary plus incentive
• Provident Fund 7.5% of basic salary plus Company Contribution of 8% of basic salary
• Medical Aid 50%