Administrator & Service Advisor

Motus Corporation; Mbombela; On-site; ZAR 250 000 - 350 000; Full time

Job summary

A leading automotive service provider in Mbombela is seeking an experienced Administrator: Service Advisor to ensure high levels of customer service and coordinate workflow in the service department. The ideal candidate will have at least 3 years of experience, a clear criminal record, and a Service Advisor certificate. This position involves various responsibilities including managing service bookings, communicating with staff, and ensuring quality service delivery throughout interactions with customers.

Qualifications

• Minimum 3 years of Service Advisor experience is essential.
• Clear Criminal Record.
• Commercial Motor experience is essential.

Responsibilities

• Coordinate workflow in the service department.
• Update service customers on all service bookings.
• Ensure workshop opening and closing timely.
• Communicate with all Service Staff.
• Ensure job cards are signed off by relevant personnel.

Skills

Excellent verbal communication

Computer literacy

Attention to detail

Education

Grade 12

Service Advisor certificate

Job description

Motus Hino Mbombela currently holds a vacancy for an Administrator: Service Advisor reporting to the Manager: Service.

This position will be suited to a person who has the ability to maintain high levels of service on an on-going basis, ability to provide excellent customer service.

Responsibilities

• To coordinate the workflow in the service department, between service advisors, foreman and customers.
• Update service customer on all service bookings.
• Communicate with all Service Staff.
• Ensure workshop opening and closing daily and timeously.
• Ensure the security of vehicles, i.e. vehicles locked in workshops and keys locked in keysafe.
• Ensure first thing in the morning that vehicles are parked outside and that the keys are locked in keysafe.
• Ensure job cards are signed off by Technicians and Service Advisors, Foreman.
• Assist and advise Technicians on quotes in a timeous manner.
• Give assistance to the Controller, Foreman, Service Manager, Service Receptionist.
• Follow up on parts ordered to workshop.
• Ensure that the yard is locked at the end of business.
• Book in vehicles.
• Ensure that all vehicles with specific complaints are test driven with either a Foreman or a Quality Controller before the client leaves the dealership.
• Ensure that all vehicles are test driven.
• Record and report comebacks.
• Ensure parts are ordered according to the parts ordering system.
• Ensure that the workshop area is kept clean at all times.
• Ensure that Technicians are properly attired as per Hino standards.
• Ensure the promotion and adherence to safety standards.
• Ensure the proper tools are used for the required job.
• Sell accessories and additional work.
• Prepare quotations to be authorized.
• Follow-up on sales not made.
• Checking the warranty system for payments and rejections.
• Costing of jobcards timeously.
• Creating jobcards and following the procedure to book in a vehicle.
• Checking jobcards to make sure the correct process is being followed.
• Calling banks to obtain approval for work to be carried out.
• Attention to detail in all aspects of the job title.

KNOWLEDGE, SKILLS, AND QUALIFICATIONS

• A minimum of 3 years’ Service Advisor experience is essential.
• A minimum of Grade 12.
• Clear Criminal Record.
• A Service Advisor certificate is essential.
• Commercial Motor experience is essential.
• Must have excellent verbal communication skill.
• Computer literacy is essential.