Administrator, Hr Services Rhra01 Tt

Mediro Ict; Pretoria; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A human resources consultancy in Gauteng is seeking an HR Administrator to manage employee queries, create contracts, and process payroll. The ideal candidate has a Bachelor’s degree in HR or Business Administration, along with 3-5 years' experience in HR. Strong communication, analytical skills, and experience with SAP HRP are essential. This role offers a dynamic work environment focused on attention to detail and customer service.

Qualifications

• 3-5 years of experience in HR or payroll is essential.
• Practical experience in the field of HR is desirable.
• Knowledge and adherence to data privacy requirements is advantageous.

Responsibilities

• Act as the first point of contact for employee HR queries.
• Provide accurate and timely resolutions based on company policies.
• Maintain and update employee personnel and job-related data.
• Create contractual documents and ensure timely delivery.
• Prepare and provide ad-hoc HR reports.

Skills

Experience in a payroll/HR environment

Excellent communication (written and oral)

Attention to detail

Good analytical skills

Strong customer service focus

Education

Bachelor’s degree in Human Resources or Business Administration

Tools

SAP HRP

MS Office

Job description

Query Management

• Act as the first point of contact for employee HR queries via Employee Contact Centre, email and telephone.
• Provide accurate and timely resolutions based on company policies and procedures.
• Track all queries within the ticketing system.
• Forward complex payroll, benefits, or data management inquiries to back‑office specialists.
• Ensure all queries are resolved within the specified SLA.

Requests

• Complete HR‑related requests such as creating certificates, sending payslips, and references.
• Maintain and update employee personnel and job‑related data.
• Archive employee data and files as required.

Employee Data Changes

• Use SAP HRP workflows to process employee job‑related changes.
• Loading new starters.
• Processing leavers.
• Handling promotions.
• Managing working time changes.

Contract and Letter Creation

• Create contractual documents such as new starter contracts, leaver letters, promotion letters, Department of Labour forms, and other relevant contractual documents.
• Ensure documents are posted and emailed according to SLA.

Payslips and Time Statements

• Send electronic payslips and time statements to the appointed service provider monthly.
• Ensure timely delivery in line with SLA.

Maintain HR Portal

• Regularly check HR Portal content for accuracy.
• Update and upload documents/content as needed.

Maintain Knowledge Base

• Update and maintain the employee query knowledge base.
• Ensure policies and contact information are current and comprehensive.

HR Reporting

• Prepare and provide any ad‑hoc HR reports required by the South African businesses.

Standard Employment Referencing Checks

• Conduct employment reference checks, including credit checks, using online systems.

Document Management

• Collaborate with service providers, legal, and HRM to identify document changes.
• Update relevant documents in CCM and the contract management tool.

General Administration

• Archiving and organizing documents.
• Managing correspondence, agendas, minutes, and post.
• Managing stationary stock.

Invoice Processing

• Ensure timely and accurate processing of invoices, payments, and cross‑charging.
• Support effective budget management and reporting.

Qualifications / Experience

• Minimum Bachelor’s degree in Human Resources or Business Administration.
• Practical experience in the field of HR desirable.

Essential Skills Requirements

• Experience in a payroll/HR environment.
• Payroll/HR system experience.
• SAP HRP advantageous.
• MS Office.
• Relevant HR/resource management background beneficial.
• Knowledge and adherence to data privacy requirements (advantageous).

Strong Desired Skills and Attitudes

• Strong ability to prioritize and have a deadline‑driven attitude.
• Attention to detail is a pre‑requisite.
• Ability to work under pressure.

Advantageous Skills Requirements

• Good analytical skills and organized in a problem‑solving environment.
• Excellent communication (written and oral) and interpersonal skills.
• Attention to details, precision oriented.
• Good Excel skills.
• Strong customer service focus.
• Knowledge of SAP HR desirable.
• Knowledge of HR processes, policies, instruments and systems.
• Experience of working cross‑function.
• Ability to work independently and adopt a proactive approach.
• Between 3 – 5 years of experience.