Administrator: Forensic Investigations (Insurance)

AtripleA recruitment & temps; South Africa; On-site; ZAR 182,800 - 218,959; Full time

Job summary

A recruitment agency is seeking an Administrator: Forensic Investigations to join the team in Pretoria East. Candidates should have a Forensics Diploma, related certification, and experience in forensics and insurance. The role involves general administration, maintaining records, and handling client interactions effectively. A salary of R18,000.00 CTC per month is offered. Interested applicants should email their CV, ID, qualifications, and latest payslip to the provided email.

Qualifications

• Matric qualification is mandatory.
• Forensics Diploma/certificate is required.
• 1-2 years of experience in forensics and insurance is necessary.

Responsibilities

• Attend to general administration tasks.
• Handle telephonic calls and responses efficiently.
• Maintain files and record-keeping systems.

Skills

Forensics Investigation

Administration

Client Communication

Education

Forensics Diploma/certificate

Forensics Investigation Certification

Matric

Job description

Our client in the Insurance industry is seeking Administrator: Forensic Investigations to join their team in Pretoria East. Should you meet the above requirements, please email your CV to [e-mail] – Copy of ID, qualifications and latest payslip.

Responsibilities

Attend to general administration

• Receive affidavits from client services department
• Register affidavits on investigation register
• Notify responsible Sales Manager on any fraudulent activities in their area
• Obtain policy application forms from system for a particular investigation case
• Update in-house system throughout the process of investigationPrepare refund request form (event of refund recommendation)
• Request necessary documentation from client if necessary (i.e. banking details)
• Create and maintain files and record keeping system
• Handle all telephonic calls and responses effectively and efficiently (TCF)

Replacement Officer functions

• Receive and provide replacement documents (RPAR) to Sales Managers and intermediaries and replaced insurer
• Handle the replacement queries
• Communicate with replacing Life Insurer when necessary
• Submit written representations by Intermediaries in case of non-compliance
• Request necessary documentation from client if necessary (i.e. banking details)
• Create and maintain files and record keeping system
• Handle all telephonic calls and responses effectively and efficiently (TCF)

Requirements

1. Matric
2. Forensics Diploma/certificate
3. Forensics Investigation Certification
4. 1-2 years forensics experience
5. 1-2 years Insurance Experience

Knowledge

• Legislation: LTIA, FAIS, FICA, Companies Act (not limited)

Salary

R18 000.00 CTC per month