Administrator / Customer Service Agent / Recruitment Administrator

The Talent Room; Pretoria; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A recruitment agency in Pretoria is seeking a candidate to manage employee applications, ensuring compliance with medical standards. Responsibilities include liaising with clients, managing records, and providing administrative support. The ideal candidate should possess strong communication skills, be detail-oriented, and be proficient in Microsoft Office. This position may require extended hours on a rotational schedule.

Qualifications

• Fluent in both English (verbal and written).
• Experience in medical reception and administrative support is beneficial.
• Own reliable transport and a valid drivers license.

Responsibilities

• Review and acknowledge employee applications.
• Manage communications efficiently and allocate placement requests.
• Confirm all placements with Managers and maintain detailed placement records.

Skills

Strong communication and interpersonal abilities

Excellent organizational and time management skills

High attention to detail and accuracy

Proficient in Microsoft Office Suite

Effective problem-solving and conflict resolution skills

Ability to multitask in a fast-paced environment

Education

Grade 12

Diploma in Office Management and / or Public Relations & Communication

Job description

Overview

Description :

Review and acknowledge employee applications, ensuring they meet medical institution standards. Accurately record and update employee details. Notify the Senior Manager of new employees and arrange orientation sessions. Manage communications efficiently and allocate placement requests in a timely manner. Confirm all placements with Managers and maintain detailed placement records. Handle placement-related inquiries via landline and redirect calls appropriately. Assist in collecting documentation, certifications, and other compliance-related materials. Keep staff leave rosters up to date and well-organized. Serve as a liaison between clients and internal departments. Conduct follow-up calls to assess and ensure client satisfaction. Resolve placement concerns promptly and professionally. Maintain clear communication among clients, placement teams, payroll, and management. Foster and sustain strong relationships with both clients and candidates through responsive, professional service.

Requirements

• Grade 12
• Diploma in Office Management and / or Public Relations & Communication (beneficial)
• Strong communication and interpersonal abilities
• Excellent organizational and time management skills
• High attention to detail and accuracy
• Proficient in Microsoft Office Suite (including intermediate Excel skills)
• Experience in medical reception and administrative support (beneficial)
• Client engagement and professional liaison experience
• Background in high-volume telephonic environment
• Effective problem-solving and conflict resolution skills
• Ability to multitask in a fast-paced environment
• Familiarity with call centre operations and procedures (advantageous)
• Fluent in both English (verbal and written)
• Fluent in Afrikaans (preferred, not required)
• Own reliable transport and a valid drivers license
• Willingness to work extended hours, including weekends, on a rotational schedule

Please note only candidates that meet the minimum requirements will be considered.

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