Administrative & Customer Support Specialist (Zr_23841_Job)

Bruntwork; Gauteng; Remote; ZAR 200 000 - 300 000; Part time

Job summary

A growing B2B-focused business is seeking a proactive and detail-oriented Administrative & Customer Support Specialist for a remote, part-time role. Responsibilities include managing email communications, supporting the business owner with administrative tasks, and maintaining customer records. The ideal candidate should possess strong English communication skills and prior customer-facing experience. This role offers a flexible schedule with a starting commitment of 20 hours a week.

Qualifications

• Must reside within or near the EST timezone.
• Excellent command of written and spoken English.
• Previous experience in a customer-facing role.
• Strong attention to detail and organizational skills.

Responsibilities

• Respond to client inquiries via email in a professional manner.
• Draft and manage email correspondence.
• Support business owner with administrative tasks.
• Maintain organized customer records.
• Communicate with buyers and clients.
• Identify ways to improve client communication.

Skills

Written and spoken English communication

Customer-facing experience

Critical thinking

Independent work

Attention to detail

Organizational skills

Job description

Administrative & Customer Support Specialist

We are seeking a proactive and detail-oriented Administrative & Customer Support Specialist to assist with email communications and administrative tasks for a growing B2B-focused business.

This is a remote, part-time role ideal for someone with strong written and spoken English communication skills, customer-facing experience, and the ability to think critically and work independently.

Job Highlights

Hourly Rate: USD 5, the equivalent in your local currency.

Schedule: Monday to Friday, flexible within Eastern Standard Time business hours.

Work Arrangement: Work from home.

Side note: Since this is a permanent work-from-home position and an "Independent Contractor" arrangement, the candidates must have their own computer and internet connection.

They will handle their own benefits and taxes.

The professional fees are on hourly rates and the rate depends on your performance in the application process.

Key Responsibilities

• Respond to client and customer inquiries via email in a timely and professional manner
• Draft, organize, and manage email correspondence and follow-ups
• Support the business owner with day-to-day administrative tasks as assigned
• Maintain accurate and organized customer records
• Communicate clearly with buyers, store owners, and wholesale clients
• Understand business objectives and contribute to customer satisfaction and relationship management
• Identify ways to streamline processes or improve client communication based on ongoing direction

Requirements

• Must reside within or near the EST timezone (e.g., Eastern Europe, parts of Africa or South America)
• Excellent command of written and spoken English
• Previous experience in a customer-facing role, preferably in a B2B or wholesale environment
• Strong attention to detail and organizational skills
• Ability to take direction, think critically, and work independently without needing micromanagement
• Comfortable with remote communication and task management tools

Preferred Experience

• Working with US-based clients or customers
• Familiarity with wholesale or B2B sales cycles
• Experience supporting small business owners or entrepreneurs

Additional Notes

This role will start with 20 hours per week, with the potential to grow depending on the candidate's ability to take on additional responsibilities and contribute effectively to the business.

The ideal candidate is not just task-oriented but is also a problem-solver who takes initiative.

Permanent work-from-home

Immediate hiring

Steady freelance job

Reminder

Kindly apply directly to the link provided; you will be redirected to BruntWork's Career Site.

Complete the initial requirements, including the voice recording, pre-screening assessment, and technical check of your computer / device.

Seniority Level: Associate

Employment Type: Contract

Job Function: Customer Service and Administrative

Industries: Administrative and Support Services