Administrative Assistant

Santam Insurance; Cape Town; On-site; ZAR 30 000 - 40 000; Full time

Job summary

A leading insurance company is seeking an experienced Administrative Assistant to support their Strategic Partnerships team in Cape Town. The candidate must have over 5 years of experience in a similar role, possess strong organizational skills, and be proficient with tools like Advanced Excel and SharePoint. Responsibilities include managing travel arrangements, handling confidential information, and providing comprehensive administrative support.

Benefits

Equal opportunity employer commitment

Diversity and inclusion initiatives

Qualifications

• 5+ years experience as an Administrative / Personal Assistant in a corporate team.
• 3 years experience engaging with key business and external partners.
• Ability to operate under pressure and manage complexity.

Responsibilities

• Support the Head of Strategic Partnerships and team.
• Manage travel arrangements and calendar for the team.
• Prepare budgets and manage expense accounts.

Skills

Advanced Excel

Word

PowerPoint

SharePoint

Strong coordination skills

Excellent interpersonal skills

Client service orientation

Confidentiality

Analytical skills

Education

Relevant administrative qualification

Tools

Confluence

MS Teams

Job description

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This exciting opportunity is available within Strategic Partnerships (a department of Santam Partnership Solutions) at our Alice Lane (Sandton) or Bellville (Cape Town) office.

What will you do?

The incumbent will play a key role in supporting the Head of Strategic Partnership and his team.

The incumbent will be required to handle highly confidential documents and information requiring utmost discretion.

Administrative Support

Expense management for the team, including preparation of the budget, handling expense accounts and claims, and responding to budget-related queries.

Gathering information, conducting background research, preparing summaries, and performing basic analysis as required.

Office asset management and maintenance of the asset register for the team (e.g., laptops), stationary inventory and requisition, data management and filing, and organizational charts.

Diary management, ensuring accurate scheduling of meetings, venue and facility arrangements, and timely follow-up of diary requests.

Organizing strategic sessions and various team events, including venue hire, logistics, and catering.

Managing and actioning incoming email, often corresponding on behalf of the manager.

Screening phone calls, enquiries and requests.

Assisting with ad hoc requests as needed by the team.

Travel Co-ordination

Co-ordinate travel arrangements for the Head of Strategic Partnerships team as needed.

Ensure adherence to Santam group travel and procurement policies.

Assist with Team Communication Initiatives

Minuting meeting action items, tracking progress and following up on delivery.

Maintaining the team intranet (SharePoint and MS Teams) site with updated documents, policies, communication and team details.

Distributing all team communication.

Arranging team engagement sessions and functions.

Maintaining the team contact list.

General Administration

Maintaining access to specific systems on instruction from authorised individuals (e.g., budget system).

Providing administrative support for new employee appointments, including arranging access to systems, computer equipment, parking and introductory meetings.

Qualification and Experience

A relevant administrative qualification will be required.

5 years' experience as an Administrative / Personal Assistant in a corporate team and / or supporting senior management.

3 years experience engaging with key business and external partners across all levels, including senior levels, on behalf of the line manager and area is recommended.

Skills

Computer literacy and efficiency (Advanced Excel, Word, PowerPoint and SharePoint).

Ability to self-teach and master Confluence and MS Teams.

Strong coordination, organisational and planning skills.

Excellent interpersonal, communication and networking skills.

Pro-active and deadline-driven.

Ability to operate under pressure.

Strong quality and client service orientation.

Sound analysis skills.

Confidentiality.

Ability to think-out-of-the-box / lateral thinking.

High initiative, self-starter and proactive, anticipating requirements.

Professionalism, excellent judgement, use of discretion, prioritisation and problem-solving abilities.

Ability to work and make decisions independently where necessary.

Client focus.

Drives results.

Flexibility and adaptability.

Planning and organising.

Situational adaptability.

Interpersonal savvy.

Manage complexity.

About the company

Santam is the market leader in the general insurance industry in Southern Africa.

As a large, diversified, and expanding company, we are committed to transformation and growth.

While our headquarters are in South Africa, we are rapidly extending our presence into emerging markets across Africa and Asia.

With a client base of over 1 million policyholders, Santam serves individuals, commercial enterprises, specialist business owners, and institutions—including 80 of the Top companies listed on the JSE.

Our commitment to insurance, good and proper goes beyond just providing cover—we offer peace of mind, enabling our clients to focus on living in the moment, not worrying about the unexpected.

Because at Santam, we believe the freedom to seize every day is worth protecting.

Santam is committed to diversity, inclusion, and belonging.

As an equal opportunity employer, we encourage applications from candidates of all backgrounds, including persons with disabilities.

We are dedicated to neuro-inclusivity and fostering a workplace where everyone can thrive.

Take the next step in your career—apply now and be part of a company that's shaping the future of insurance.

This is Freedom!